Support Board
Date/Time: Wed, 26 Feb 2025 14:14:36 +0000
NO live data providing
View Count: 568
| [2021-05-17 01:47:57] |
| KnightWarrior - Posts: 8 |
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Hi, No intraday data streaming today, I can not find the reasone. The account balance is normal and all subscribed packages are not due yet. here is the message log. Historical data download thread signaled to stop. | 2021-05-17 09:39:21.155 HD Request # 3 | Timestamp of first Intraday data file record written: 2021-05-15 02:43:32.057000 | 2021-05-17 09:39:21.155 HD Request # 3 | Received 319 records from 2021-05-15 02:43:32.057000 to 2021-05-15 02:59:54.713000 (16.4 minutes) and wrote 319 records for HSIK21-HKFE | 2021-05-17 09:39:21.155 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-05-14 18:59:54.713000 | 2021-05-17 09:39:21.162 HD Request # 3 | Completion time: 2s | 2021-05-17 09:39:21.162 HD Request # 3 | Intraday data download complete for HSIK21-HKFE. Unique request ID: 3 | 2021-05-17 09:39:21.162 Removing historical data download ID 3. | 2021-05-17 09:39:21.162 Real-time Intraday chart data file updates started for HSIK21-HKFE | 2021-05-17 09:39:21.162 Intraday chart data file opened for HSIK21-HKFE | 2021-05-17 09:39:21.162 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-05-17 09:39:21.162 HSIK21-HKFE[M] 1 Min #2 | Flagging to reload Intraday data on download completion. | 2021-05-17 09:39:21.162 Triggering next historical data download in queue. | 2021-05-17 09:39:21.162 No download requests in the queue to start downloads for. | 2021-05-17 09:39:21.162 HSIK21-HKFE[M] 1 Min #2 | Reloading chart. | 2021-05-17 09:39:21.226 Socket (2) | Socket gracefully closed by remote side. | 2021-05-17 09:39:21.393 Socket (2) | Closed. | 2021-05-17 09:39:21.393 many thanks |
| [2021-05-17 01:54:48] |
| User599160 - Posts: 6 |
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me too
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| [2021-05-17 02:02:17] |
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The data feed started about 9:56 Hong Kong time. The data started to be received again at that time from our OpenFeed from Barchart. We did not do anything to resolve the problem. We do not know why there was no data since 9:15 which is the usual opening time. We will have to check with our data provider, Barchart, about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-17 02:20:45] |
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We are not able to fill in the missing data now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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