Support Board
Date/Time: Wed, 26 Feb 2025 11:54:55 +0000
Can't log in
View Count: 473
| [2021-05-12 14:45:28] |
| User596209 - Posts: 12 |
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on may 1st I sent in payment for 3 months 98.00 received your payment notification you received payment my card was charged 98.00 my acct was not credited when I log in I get a pop up my service balance is 00.00 please help resolve problem |
| [2021-05-12 15:05:50] |
| User596209 - Posts: 12 |
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is any body home to see my problem I need data
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| [2021-05-12 16:01:23] |
| John - SC Support - Posts: 38172 |
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You put the funds into the wrong account. You have two accounts with us: - T*** L L******** - TransAct_User_l***s**** You have logged into this Support Board with the T*** L L******** account, which is the one in which you added the funds. But you are logging into your Sierra Chart software with the other account. Given the times on your accounts, we recommend logging into your Sierra Chart with the T*** L L******** account going forward. This will resolve your issue. Just remember to continue to use this one account, do not use the other one. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-12 16:44:14] |
| User596209 - Posts: 12 |
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I use the trans act acct please move the money to that acct and when my time runs out how do I pay using the trans act acct
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| [2021-05-12 19:36:58] |
| John - SC Support - Posts: 38172 |
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We see that you have logged in with your T*** L L******** account. We just want to verify that you want to continue to use your TransAct_User_l***s**** account and you want us to move the time from the other account to the TransAct_User_l***s**** account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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