Support Board
Date/Time: Wed, 26 Feb 2025 10:16:44 +0000
Error connecting to Transact
View Count: 514
| [2021-05-11 16:18:02] |
| User338277 - Posts: 7 |
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I get error message Connection error message from service: TransActWS account login error.-1(-1). I have talked to TransAct and checked my user name and password and still I get the same error message. I have rebooted computer, reset PW etc but no luck. TRansAct can not help and I do not know what to do now Steve Kaufman |
| [2021-05-11 18:08:02] |
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Refer to: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-11 18:09:48] |
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We now read that Transact cannot help. Please close your account with Transact and switch to the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service You have different brokers you can work with, with this service. This is the only solution. Please take our advice. You are not going to get this problem resolved with Transact. Move away from them. There is no solution any longer. Close the account with them. We are also going to be terminating support for Transact, in the coming months. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-11 18:10:18
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| [2021-05-11 18:20:18] |
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We have put up for decades, all kinds of connectivity issues to various services. This is why we are in the process of terminating support for all of the services, and offering a high quality service from ourselves. If your broker cannot help you get connected, then certainly we cannot. You must realize, if they cannot help you, then you do not want to do business with them. Leave Transact. That is the only appropriate step here. Immediately leave them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-11 18:20:50
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| [2021-05-11 18:37:48] |
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Sorry for all the postings but one more thing we are doing for you, is we extended your Sierra Chart account by a week. We can extend your Sierra Chart account as necessary to give you time to move to a different broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-11 18:38:02
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