Support Board
Date/Time: Wed, 26 Feb 2025 14:17:10 +0000
Same instrument diffrent plot for UP\Down volume difference bar.
View Count: 564
| [2021-05-10 16:38:01] |
| User787249 - Posts: 18 |
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Hi, Please review the image file link below. 1) good visualization of UP\Down volume difference bar - under "trading Evaluator" account. http://www.sierrachart.com/image.php?Image=1620572882808.png 2)bad visualization of UP\Down volume difference bar - under "CQG WebAPI" account. http://www.sierrachart.com/image.php?Image=162057329759.png How to make the real account display the indicator as the Evaluator account? Thanks |
| [2021-05-10 19:51:19] |
| John - SC Support - Posts: 38172 |
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The Service connection should have no impact on the studies, as the data should be the same. Or at least, we assume, since there is the [M] symbol in the chart. By any chance did you get some of the data from CQG prior to connecting to the Denali Exchange Data Feed? Was there any other change to the data when you switched services apart from the system reloading the data for the switch? Can you get us a Chartbook with just that chart in it so we can take a look at a couple of things? Follow these instructions to attach the chartbook: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-15 06:56:18
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| [2021-05-10 20:19:57] |
| User787249 - Posts: 18 |
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Hi, Tnx for replay. today the indicator for current day plot correctly. please review the previous days. BTW have same issue with GC(gold symbol ) and no issue with EMS ( micro emini 500 ) Thanks; |
 support.Cht - Attached On 2021-05-10 20:15:43 UTC - Size: 3.63 KB - 269 views Attachment Deleted. |
| [2021-05-11 17:05:06] |
| John - SC Support - Posts: 38172 |
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Unfortunately, there is nothing in the chart that gives us any clue as to what is happening, nor can we come up with a scenario that would cause what you are seeing. Next time you see the issue, or if you still see it in your chart, then select Edit >> Reload and Recalculate and see if that resolves the issue. If not, then we want you to select Edit >> Delete All Data and Download when the chart is showing the incorrect behavior. The data is actually stored in two different files depending on which service you have selected. Hopefully redownloading the data will fix it. Please let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-12 08:45:05] |
| User787249 - Posts: 18 |
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Hi "Edit >> Delete All Data and Download" helped to resolve the issue. thanks; |
| [2021-05-15 06:54:45] |
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Set Sierra Chart to a Tick by Tick Data Configuration. Follow the instructions here to do this: Tick by Tick Data Configuration Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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