Support Board
Date/Time: Wed, 26 Feb 2025 10:05:46 +0000
Help me restore SierraChart
View Count: 513
| [2021-05-10 16:19:41] |
| stinky - Posts: 7 |
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Dear Support Team, I've been pretty absent for 1-2 months and now turned on my SierraChart, and the historical data does not download, the charts do not update, and I'm confused on how do I repair this. When I open the application I am greeted with this error in the middle of my chart screen (see attached). As I understand my account still has the Denali feed paid until May 19th. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=50946 |
| [2021-05-10 19:03:50] |
| John - SC Support - Posts: 38172 |
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We see that you have selected package 11 to get the Denali Exchange Data Feed again, but you need to reactivate the exchange that you want. You can do so from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-10 19:30:00] |
| stinky - Posts: 7 |
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Is there any reason I need to re-activate the exchange, and how often do I have to do this?
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| [2021-05-10 19:30:37] |
| stinky - Posts: 7 |
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Probably due to lack of balance :) OK, thank you!
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| [2021-05-10 21:35:51] |
| John - SC Support - Posts: 38172 |
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Yes, it deactivated on May 1, 2021 since you did not have enough balance to pay for the renewal. As long as you keep enough funds in your account, the data feed and your subscription will automatically renew. We also have an option to automatically bill your credit card when a payment is coming due. You can find that option at the bottom of the payments page here: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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