Support Board
Date/Time: Wed, 26 Feb 2025 11:00:25 +0000
Symbol is unknown when loading chart of nqm21-cme ES
View Count: 544
| [2021-05-08 03:28:33] |
| FTS3 - Posts: 8 |
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I receive this message when loading an NQ chart as well as when updating studies on ES charts. The only way I can resolve is exit the product and restart. Please review screen capture and advise. The captured chart is after I made a small change in bar coloring.
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| [2021-05-08 03:29:21] |
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The problem is that you are using more than one format for the same symbol. The easiest solution is to update Sierra Chart to the current version and it will ensure symbol consistency. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-11 16:10:55] |
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From User: I upgraded as instructed and am still receiving this issue. See attached capture. This occurred without any user changes, I was viewing a static chart. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=50983 Sierra Chart Support |
| [2021-05-11 18:04:20] |
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Are you running any sub instances of Sierra Chart? This would be through File >> New Instance? Open your Chartbooks and then select this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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