Support Board
Date/Time: Wed, 26 Feb 2025 07:38:37 +0000
Not receiving real time data
View Count: 493
| [2021-05-06 13:03:39] |
| User25309 - Posts: 19 |
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My data service is Interactive Brokers. As of last week some of my futures charts (NQ, RTY, CL) are not updating in real time, while others (ES) are. They are not updating in the Quote board either.
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| [2021-05-06 13:49:01] |
| John - SC Support - Posts: 38172 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-06 14:02:07] |
| User25309 - Posts: 19 |
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The symbol is: CL-202106-NYMEX Software version: 2253 64-bit | 2021-05-06 10:00:01.459 Primary Thread ID: 11144 | 2021-05-06 10:00:01.459 Usage end date: 2021-06-06 | 2021-05-06 10:00:01.459 Enabled for: Sierra Chart Historical Data Service. | 2021-05-06 10:00:01.459 Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-06 10:00:01.459 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-06 10:00:01.459 Current selected Data/Trading service: Interactive Brokers | 2021-05-06 10:00:01.459 Custom symbol settings values: disabled | 2021-05-06 10:00:01.459 Chart Update Interval: 500 | 2021-05-06 10:00:01.459 Intraday Data Storage Time Unit: 0 | 2021-05-06 10:00:01.459 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-06 10:00:01.459 2021-05-06 14:00:01 Local computer time in UTC | 2021-05-06 10:00:01.459 2021-05-06 10:00:01 Local computer time in SC Time Zone | 2021-05-06 10:00:01.459 2021-05-06 12:34:21 Server time in UTC | 2021-05-06 10:00:01.459 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-05-06 10:00:01.459 Program path: C:\SierraChart\ | 2021-05-06 10:00:01.459 Data Files path: C:\SierraChart\Data\ | 2021-05-06 10:00:01.459 OS Version Number: 10.0 | 2021-05-06 10:00:01.459 Locale Setting: C | 2021-05-06 10:00:01.459 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, sst_FreeBundle.dll, sst_FreeBundle_2151.dll, sst_FreeBundle_2151_64.dll, sst_FreeBundle_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-05-06 10:00:01.460 Allowed protected custom studies: Emoji Trading Order Flow Suite v2, SST_FreeBundle | 2021-05-06 10:00:01.460 CL-202106-NYMEX 1 Min #1 | Reloading chart. | 2021-05-06 10:00:08.979 Interactive Brokers | Starting real-time market data updates for: CL-202106-NYMEX. ID: 1 | 2021-05-06 10:00:09.478 Interactive Brokers | Subscribing to Symbol: CL, SecurityType: FUT, Expiration: 202106, Exchange: NYMEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2021-05-06 10:00:09.478 Interactive Brokers | Requesting security definition data for: CL-202106-NYMEX. ID: 1 | 2021-05-06 10:00:09.478 Interactive Brokers | Using primary service for historical data for CL-202106-NYMEX | 2021-05-06 10:00:09.478 Added historical Intraday data request for CL-202106-NYMEX to the queue. | 2021-05-06 10:00:09.478 Intraday data recording state for symbol CL-202106-NYMEX is set to download 'Pending'. | 2021-05-06 10:00:09.478 Triggering next historical data download in queue. | 2021-05-06 10:00:09.478 Delaying start of download for CL-202106-NYMEX | 2021-05-06 10:00:09.485 Interactive Brokers | Market data type is Live for CL-202106-NYMEX | 2021-05-06 10:00:09.534 File >> Disconnect selected. | 2021-05-06 10:00:25.807 IB TWS socket (1) | CloseSocket call. | 2021-05-06 10:00:25.807 Interactive Brokers | Disconnected. | 2021-05-06 10:00:25.807 IB TWS socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-06 10:00:25.807 IB TWS socket (1) | Socket gracefully closed by remote side. | 2021-05-06 10:00:25.808 IB TWS socket (1) | Closed. | 2021-05-06 10:00:25.808 HD Request # 19 | Downloading Intraday chart data for CL-202106-NYMEX to the file CL-202106-NYMEX.scid. Service: interactive_brokers.trading | 2021-05-06 10:00:25.980 HD Request # 19 | Download start date-time: 2021-05-06 08:34:30.000000. File last date-time: 2021-05-06 08:34:30.000000 | 2021-05-06 10:00:25.981 HD Request # 19 | Requesting a total of 0 days and 9955 seconds. | 2021-05-06 10:00:25.981 HD Request # 19 | IB Backfill - Seconds requested: 9955. Seconds Remaining: 0. | 2021-05-06 10:00:25.981 HD Request # 19 | Requesting 9955 Seconds of data at 30 secs with ending date-time at 2021-05-06 11:10:25 for CL-202106-NYMEX. PriceType: TRADES | 2021-05-06 10:00:25.981 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2021-05-06 10:00:35.889 IB TWS socket (1) | Creating socket. | 2021-05-06 10:00:35.889 IB TWS socket (1) | New receive buffer size: 5242880 | 2021-05-06 10:00:35.889 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2021-05-06 10:00:35.889 Interactive Brokers | Sending API sign: API | 2021-05-06 10:00:36.393 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2021-05-06 10:00:36.393 Interactive Brokers | TWS server version: 136 | 2021-05-06 10:00:36.398 Interactive Brokers | TWS time: 20210506 10:00:35 EST | 2021-05-06 10:00:36.398 Interactive Brokers | Connected. Sending Start API command. | 2021-05-06 10:00:36.649 Interactive Brokers | Waiting for account information. | 2021-05-06 10:00:36.649 Next valid order ID: 3 | 2021-05-06 10:00:36.654 IB Account information received. | 2021-05-06 10:00:36.656 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2021-05-06 10:00:36.656 Interactive Brokers | Connected to Demo or Simulated account. | 2021-05-06 10:00:36.656 Interactive Brokers | Connected to server complete. | 2021-05-06 10:00:36.656 Triggering next historical data download in queue. | 2021-05-06 10:00:36.657 Triggering next historical data download in queue. | 2021-05-06 10:00:36.657 Triggering next historical data download in queue. | 2021-05-06 10:00:36.657 Triggering next historical data download in queue. | 2021-05-06 10:00:36.657 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2021-05-06 10:00:36.658 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2021-05-06 10:00:36.658 Message from IB: HMDS data farm connection is OK:ushmds.nj. IB Error Code: 2106. Request ID: -1. | 2021-05-06 10:00:36.658 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2021-05-06 10:00:36.658 Message from IB: Sec-def data farm connection is OK:secdefnj. IB Error Code: 2158. Request ID: -1. | 2021-05-06 10:00:36.658 No download requests in the queue to start downloads for. | 2021-05-06 10:00:36.658 No download requests in the queue to start downloads for. | 2021-05-06 10:00:36.658 No download requests in the queue to start downloads for. | 2021-05-06 10:00:36.659 Next valid order ID: 3 | 2021-05-06 10:00:36.661 Next valid order ID: 3 | 2021-05-06 10:00:36.661 Interactive Brokers | Starting real-time market data updates for: CL-202106-NYMEX. ID: 1 | 2021-05-06 10:00:36.979 Interactive Brokers | Subscribing to Symbol: CL, SecurityType: FUT, Expiration: 202106, Exchange: NYMEX, Primary Exchange: , Currency: , Multiplier: , CallPut: , Strike: , LocalSymbol: , TradingClass: | 2021-05-06 10:00:36.979 Interactive Brokers | Requesting security definition data for: CL-202106-NYMEX. ID: 1 | 2021-05-06 10:00:36.979 Interactive Brokers | Market data type is Live for CL-202106-NYMEX | 2021-05-06 10:00:37.067 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU63* | 2021-05-06 10:00:41.650 Interactive Brokers | Begin Trade Positions processing. | 2021-05-06 10:00:41.664 Interactive Brokers | Received Trade Positions download end message for account DU63* | 2021-05-06 10:00:41.666 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2021-05-06 10:00:41.666 |
| [2021-05-06 16:27:24] |
| Sierra_Chart Engineering - Posts: 18565 |
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We see no problem from this Message Log. Refer to help topic 3: https://www.sierrachart.com/index.php?l=helpdetails3.html We highly recommend you use the Denali Exchange Data Feed for data: Denali Exchange Data Feed You will have absolutely massively superior data and we can help with any issues with it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-06 16:28:14
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