Support Board
Date/Time: Wed, 26 Feb 2025 19:38:19 +0000
[Programming Help] - Reverse Button Malfunction
View Count: 481
| [2021-05-04 15:09:57] |
| User613465 - Posts: 4 |
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5/4/21 when I tried using the reverse button it didn't work the way it was supposed to, it didn't liquidate my contracts and enter a new trade. I have used the reverse button on my sim account and it would liquidate all my positions and enter me in a new trade (Reverse). This didn't happen today and it is a big issue as it cost me money today. Could you please help determine what caused this and how Sierra can rectify this? Thank you in advance! I will give more details below and have attached the chart for your reference. I originally went long with 2 contracts (4165 and 4166.25) and realized my mistake so I hit the reverse button when the market was at 4163.25. At this point I was expecting my long positions to liquidate and go short at 4163.25. Something didn't look right as only one position was liquidated and then I realized that the system had entered me at another long position (4158.25 which I never requested or executed myself) at this point I knew something was wrong as I was supposed to be short and hit the Flatten button to make sure I didn't have any open/working positions. |
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| [2021-05-26 15:51:59] |
| User613465 - Posts: 4 |
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Hi, I wanted to follow up on my previous post as I haven't heard back. Can you please assist with my concerns? Thank you in advance!
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