Support Board
Date/Time: Wed, 26 Feb 2025 06:11:54 +0000
move from amp
View Count: 551
| [2021-05-03 13:09:29] |
| coachted - Posts: 358 |
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I was a using SC thru AMp brkerage and I had them cancel my CQG subscritpiom om Friday as they said I had to run all my payments and Data feeds thru SC. Can you please advise me why I have no real time data right now?
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| [2021-05-03 15:49:18] |
| John - SC Support - Posts: 38172 |
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You are not getting Real-Time data because you stopped the data from CQG and you are not setup to get Real-Time data from us, nor have you ever been setup to get the Real-Time data from us. ' Therefore, you can either let AMP know that you want to get the CQG data again, or you can get the data from us. If you want to get your data from us, then refer to the information on the following page for the Denali Exchange Data Feed including Setup Instructions for data from the CME Group and EUREX: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-03 16:53:37] |
| coachted - Posts: 358 |
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i was told by amp you no longer allow realtime thru them that all info has to go through SC is this not correct?
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| [2021-05-03 17:14:14] |
| John - SC Support - Posts: 38172 |
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Well, it is becoming correct. It will probably not be fully the case until June 1, 2021. Sorry for the confusion. Anyway, to get the Denali Exchange Data Feed, you need to follow the appropriate instructions on this page: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-03 17:52:02] |
| coachted - Posts: 358 |
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thank you
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| [2021-05-03 20:37:38] |
| coachted - Posts: 358 |
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so i assume i need the advanced MBO plus denali data feed...which is $56 a month????
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| [2021-05-03 20:43:10] |
| coachted - Posts: 358 |
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can you please tell me if that package i just biught includes the vix
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| [2021-05-03 20:45:19] |
| coachted - Posts: 358 |
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also do i have to change my data provider in sc and if so how do i do that
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| [2021-05-03 20:50:30] |
| coachted - Posts: 358 |
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going to file> data/trading service settings is not doing anything, nothing is popping up...please advise
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| [2021-05-03 21:17:39] |
| John - SC Support - Posts: 38172 |
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Changing the package is just one part of what you need to do. You need to go through the entire Setup Instructions for the Denali Exchange Data Feed to get the data. Refer to the instructions here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* None of the packages include the VIX data. You would need to get that separately. Are you looking for the VIX index or the VX futures? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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