Support Board
Date/Time: Wed, 26 Feb 2025 05:13:36 +0000
CLM21 - Missing First 27 Minutes of Data?
View Count: 490
| [2021-05-03 03:45:03] |
| User462086 - Posts: 196 |
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Just curious - the first bar from the Sunday open yesterday is time stamped 18:27 rather than 18:00. Can't remember ever seeing anything except 18:00 in this market. Also, the open price on my weekly historical chart (63.64) is different from an intraday chart's open price (63.72). Tried deleting & downloading the entire contract's data but no change. Is this correct? Was there no trading in the first 27 minutes of Sunday's session or is this data not being transmitted for some reason? Thanks |
| [2021-05-03 06:52:02] |
| Sierra_Chart Engineering - Posts: 18565 |
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We have identified the issue and the missing data is now filled in on one of the servers where it was missing. This was an operating system level issue on the server which caused the problem. Follow the instructions here to download the missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-03 06:58:50] |
| User462086 - Posts: 196 |
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Thank you! It sounds like the data could have been loaded if I had tried another server. How would I go about this in the future?
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| [2021-05-03 09:44:21] |
| User476926 - Posts: 59 |
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I also have missing data from Sunday open for CME futures - ESM21 and CLM21 etc. Delete and re-download is not solving issue?
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| [2021-05-03 13:38:52] |
| User476926 - Posts: 59 |
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The delete and download has now worked. However, this is data that I should not have to be worrying about at the start of the week. A process should be in place to ensure there are no errors on the server when the markets re-open.
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| [2021-05-03 13:43:37] |
| User462086 - Posts: 196 |
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+1
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