Support Board
Date/Time: Tue, 25 Feb 2025 21:48:35 +0000
cannot log on - please see my message in this post immediately following my log
View Count: 485
| [2021-04-26 17:05:39] |
| User940256 - Posts: 14 |
|
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-26 11:05:15.951 Reading Internal Order ID file. | 2021-04-26 11:05:16.839 Reading Trade Orders file. | 2021-04-26 11:05:16.965 Reading Trade Positions file. | 2021-04-26 11:05:16.966 Reading Trade Account Data files. | 2021-04-26 11:05:16.966 UDPListener (1472). Port 22904 | Listening on UDP port 22904. | 2021-04-26 11:05:16.992 Software version: 2225 64-bit | 2021-04-26 11:05:16.992 Primary Thread ID: 19332 | 2021-04-26 11:05:16.992 Usage end date: 2021-05-12 | 2021-04-26 11:05:16.992 Enabled for: Sierra Chart Historical Data Service. | 2021-04-26 11:05:16.992 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-04-26 11:05:16.992 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-26 11:05:16.992 Current selected Data/Trading service: CQG WebAPI | 2021-04-26 11:05:16.992 Custom symbol settings values: disabled | 2021-04-26 11:05:16.992 Chart Update Interval: 500 | 2021-04-26 11:05:16.992 Intraday Data Storage Time Unit: 0 | 2021-04-26 11:05:16.992 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-26 11:05:16.992 2021-04-26 15:05:16 Local computer time in UTC | 2021-04-26 11:05:16.992 2021-04-26 11:05:16 Local computer time in SC Time Zone | 2021-04-26 11:05:16.992 2021-04-26 15:05:11 Server time in UTC | 2021-04-26 11:05:16.992 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-04-26 11:05:16.992 Program path: C:\SierraChartNew\ | 2021-04-26 11:05:16.992 Data Files path: C:\SierraChartNew\Data\ | 2021-04-26 11:05:16.992 OS Version Number: 10.0 | 2021-04-26 11:05:16.992 Locale Setting: C | 2021-04-26 11:05:16.992 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_2151_64.dll, PolarisTradingGroup_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-04-26 11:05:16.995 Allowed protected custom studies: Emoji Trading Order Flow Suite v2, Polaris Trading Group | 2021-04-26 11:05:16.996 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-04-26 11:05:17.021 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-04-26 11:05:17.032 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-26 11:05:17.032 Received 5 login tokens. | 2021-04-26 11:05:17.575 Symbol settings MD5 received. Request ID: 1. | 2021-04-26 11:05:17.902 Requested symbol settings for service code cqg. Request ID: 2. | 2021-04-26 11:05:17.902 Symbol settings received. Request ID: 2. | 2021-04-26 11:05:19.272 Downloading user file: 42888 | 2021-04-26 11:05:19.901 File has been written to: C:\SierraChartNew\Data\PolarisTradingGroup_2151_64.dll. File Size: 1553920 bytes. | 2021-04-26 11:05:24.225 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 11:05:28.330 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 11:05:28.330 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 11:05:28.495 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 11:05:28.495 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 11:05:28.495 CQG WebSocket | Opening WebSocket. | 2021-04-26 11:05:28.577 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 11:05:28.577 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | Sec-WebSocket-Accept: SGQLTc/J/2kpdL4ba1E9MeGca9E= | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 11:05:28.803 CQG WebSocket | Server header | | 2021-04-26 11:05:28.803 CQG WebSocket | Web socket state is now open. | 2021-04-26 11:05:28.803 CQG WebAPI | WebSocket connected. | 2021-04-26 11:05:28.803 CQG WebAPI | Sending market data logon message. | 2021-04-26 11:05:28.803 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 11:05:28.974 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 11:05:28.987 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 11:05:28.987 CQG WebAPI | Disconnected. | 2021-04-26 11:05:28.987 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 11:05:28.987 CQG WebSocket | WebSocket closed. | 2021-04-26 11:05:28.987 CQG WebAPI | WebSocket closed. | 2021-04-26 11:05:28.987 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 11:05:28.987 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 11:05:29.055 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 11:05:29.055 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 11:07:34.969 CQG WebSocket socket (1) | Closed. | 2021-04-26 11:07:34.969 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 11:08:04.981 Requested new login tokens. | 2021-04-26 11:10:01.213 Received 8 login tokens. | 2021-04-26 11:10:01.968 Sierra Chart account data changed. Requesting updated account information. | 2021-04-26 11:17:11.953 Successfully processed Sierra Chart account data. | 2021-04-26 11:17:12.921 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 11:24:18.588 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 11:24:18.588 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 11:24:18.657 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 11:24:18.657 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 11:24:18.657 CQG WebSocket | Opening WebSocket. | 2021-04-26 11:24:18.729 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 11:24:18.729 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | Sec-WebSocket-Accept: JZsHnjhcEvLeD8y1o07JhbtaezA= | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 11:24:18.957 CQG WebSocket | Server header | | 2021-04-26 11:24:18.957 CQG WebSocket | Web socket state is now open. | 2021-04-26 11:24:18.957 CQG WebAPI | WebSocket connected. | 2021-04-26 11:24:18.957 CQG WebAPI | Sending market data logon message. | 2021-04-26 11:24:18.957 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 11:24:19.131 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 11:24:19.157 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 11:24:19.157 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 11:24:19.157 CQG WebAPI | Disconnected. | 2021-04-26 11:24:19.157 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 11:24:19.157 CQG WebSocket | WebSocket closed. | 2021-04-26 11:24:19.157 CQG WebAPI | WebSocket closed. | 2021-04-26 11:24:19.157 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 11:24:19.223 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 11:24:19.223 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 11:26:35.296 CQG WebSocket socket (1) | Closed. | 2021-04-26 11:26:35.296 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 11:27:05.309 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 11:30:10.031 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 11:30:10.031 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 11:30:10.112 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 11:30:10.112 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 11:30:10.112 CQG WebSocket | Opening WebSocket. | 2021-04-26 11:30:10.183 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 11:30:10.183 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | Sec-WebSocket-Accept: 4R7wmiAZMWi7VYY9tg2EYM8XQbk= | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 11:30:10.406 CQG WebSocket | Server header | | 2021-04-26 11:30:10.406 CQG WebSocket | Web socket state is now open. | 2021-04-26 11:30:10.406 CQG WebAPI | WebSocket connected. | 2021-04-26 11:30:10.406 CQG WebAPI | Sending market data logon message. | 2021-04-26 11:30:10.406 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 11:30:10.576 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 11:30:10.598 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 11:30:10.598 CQG WebAPI | Disconnected. | 2021-04-26 11:30:10.598 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 11:30:10.598 CQG WebSocket | WebSocket closed. | 2021-04-26 11:30:10.598 CQG WebAPI | WebSocket closed. | 2021-04-26 11:30:10.598 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 11:30:10.598 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 11:30:10.664 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 11:30:10.664 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 11:32:35.394 CQG WebSocket socket (1) | Closed. | 2021-04-26 11:32:35.394 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 11:33:05.404 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 11:57:14.260 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 11:57:14.260 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 11:57:14.449 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 11:57:14.449 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 11:57:14.450 CQG WebSocket | Opening WebSocket. | 2021-04-26 11:57:14.530 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 11:57:14.530 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | Sec-WebSocket-Accept: zX5AvtpHJc/v5Yo1BBVH50/5StU= | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 11:57:14.754 CQG WebSocket | Server header | | 2021-04-26 11:57:14.754 CQG WebSocket | Web socket state is now open. | 2021-04-26 11:57:14.754 CQG WebAPI | WebSocket connected. | 2021-04-26 11:57:14.754 CQG WebAPI | Sending market data logon message. | 2021-04-26 11:57:14.754 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 11:57:14.924 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 11:57:14.947 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 11:57:14.947 CQG WebAPI | Disconnected. | 2021-04-26 11:57:14.947 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 11:57:14.947 CQG WebSocket | WebSocket closed. | 2021-04-26 11:57:14.947 CQG WebAPI | WebSocket closed. | 2021-04-26 11:57:14.947 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 11:57:14.947 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 11:57:15.012 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 11:57:15.013 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 11:59:35.805 CQG WebSocket socket (1) | Closed. | 2021-04-26 11:59:35.805 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 12:00:05.807 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 12:08:23.915 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 12:08:23.915 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 12:08:24.130 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 12:08:24.130 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 12:08:24.130 CQG WebSocket | Opening WebSocket. | 2021-04-26 12:08:24.200 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 12:08:24.200 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | Sec-WebSocket-Accept: O/NswwjJAXRyXgNYxQcZWATM3k8= | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 12:08:24.416 CQG WebSocket | Server header | | 2021-04-26 12:08:24.416 CQG WebSocket | Web socket state is now open. | 2021-04-26 12:08:24.416 CQG WebAPI | WebSocket connected. | 2021-04-26 12:08:24.416 CQG WebAPI | Sending market data logon message. | 2021-04-26 12:08:24.416 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 12:08:24.591 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 12:08:24.613 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 12:08:24.613 CQG WebAPI | Disconnected. | 2021-04-26 12:08:24.613 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 12:08:24.613 CQG WebSocket | WebSocket closed. | 2021-04-26 12:08:24.613 CQG WebAPI | WebSocket closed. | 2021-04-26 12:08:24.613 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 12:08:24.613 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 12:08:24.688 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 12:08:24.688 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 12:10:35.961 CQG WebSocket socket (1) | Closed. | 2021-04-26 12:10:35.961 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 12:11:05.971 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 12:16:28.558 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 12:16:28.558 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 12:16:28.634 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 12:16:28.634 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 12:16:28.634 CQG WebSocket | Opening WebSocket. | 2021-04-26 12:16:28.766 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 12:16:28.766 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | Sec-WebSocket-Accept: ZMOh7cXdckCxL+zyxXK8nSDvJMw= | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 12:16:29.015 CQG WebSocket | Server header | | 2021-04-26 12:16:29.015 CQG WebSocket | Web socket state is now open. | 2021-04-26 12:16:29.015 CQG WebAPI | WebSocket connected. | 2021-04-26 12:16:29.015 CQG WebAPI | Sending market data logon message. | 2021-04-26 12:16:29.015 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 12:16:29.192 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 12:16:29.215 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 12:16:29.215 CQG WebAPI | Disconnected. | 2021-04-26 12:16:29.215 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 12:16:29.215 CQG WebSocket | WebSocket closed. | 2021-04-26 12:16:29.215 CQG WebAPI | WebSocket closed. | 2021-04-26 12:16:29.215 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 12:16:29.215 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 12:16:29.287 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 12:16:29.287 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-04-26 12:18:36.071 CQG WebSocket socket (1) | Closed. | 2021-04-26 12:18:36.071 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-04-26 12:19:06.075 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-26 12:48:14.878 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-26 12:48:14.878 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-26 12:48:14.937 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-26 12:48:14.937 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-26 12:48:14.937 CQG WebSocket | Opening WebSocket. | 2021-04-26 12:48:15.010 CQG WebSocket | Sending WebSocket handshake. | 2021-04-26 12:48:15.010 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-26 12:48:15.228 CQG WebSocket | Server header | Connection: upgrade | 2021-04-26 12:48:15.228 CQG WebSocket | Server header | Sec-WebSocket-Accept: MYJqaePaXc5njSEtTx/0QvNOfBY= | 2021-04-26 12:48:15.228 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-26 12:48:15.228 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-26 12:48:15.228 CQG WebSocket | Server header | | 2021-04-26 12:48:15.228 CQG WebSocket | Web socket state is now open. | 2021-04-26 12:48:15.228 CQG WebAPI | WebSocket connected. | 2021-04-26 12:48:15.228 CQG WebAPI | Sending market data logon message. | 2021-04-26 12:48:15.228 CQG WebAPI | Logon unsuccessful. Server message: Username or password is incorrect. | 2021-04-26 12:48:15.402 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-26 12:48:15.403 CQG WebSocket socket (1) | 0 bytes remaining in receive buffer when socket closed. | 2021-04-26 12:48:15.403 CQG WebAPI | Disconnected. | 2021-04-26 12:48:15.403 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-26 12:48:15.403 CQG WebSocket | WebSocket closed. | 2021-04-26 12:48:15.403 CQG WebAPI | WebSocket closed. | 2021-04-26 12:48:15.403 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-26 12:48:15.404 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-26 12:48:15.485 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-26 12:48:15.485 Hi, I'm not clear on what I'm to do now. I started off with a request to Support because I am getting the error message when I attempt to log onto my Sierra Charts, that my password is incorrect. But when I try to verify what it is, I get xxx's and cannot verify. I know what my password is, but I cannot change anything in that setting window. So I submitted my log to you through that support page and got a response that left me unclear as to what I was to do. So I thought the problem was that I needed to send you my log through the Support Board. This is what I am doing. Please help. Thank you |
| [2021-04-26 17:30:58] |
| John - SC Support - Posts: 38169 |
|
We have answered this here: cannot logon In terms of entering the Username/Password, you just need to click on that area of the window to select the text and then you can re-enter your password. For more information on how to work with those windows, and that particular field, refer to the following: Settings Windows Interface: Value Field (Working with Sierra Chart Windows >> Selection Specific Options) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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