Support Board
Date/Time: Tue, 25 Feb 2025 23:06:37 +0000
Greenchart frozen
View Count: 488
| [2021-04-26 16:26:32] |
| User581243 - Posts: 1 |
|
Hello, Starting the morning of Friday the 23rd my charts are no longer moving. I can open them, but they stay frozen at a specific date and time. Regards, |
| [2021-04-26 17:18:27] |
| John - SC Support - Posts: 38172 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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