Support Board
Date/Time: Tue, 25 Feb 2025 22:14:19 +0000
Delayed Data but have funded accoun and CME Bundle.
View Count: 499
| [2021-04-26 14:52:29] |
| User827839 - Posts: 2 |
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Hello. I have the Sierra Package 11 with the CME Bundle and the Denali Data Feed. Today i discoverd that my Data is delayed. The settings for the Data/Trade Service seem to be correct. SC-Data is selected as Service and the option "Allow support for sierra data feeds" is yes. The fees are paid. Could you please check if i missed something or whats the Problem? Thank you! |
| [2021-04-26 15:21:18] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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