Support Board
Date/Time: Tue, 25 Feb 2025 20:05:39 +0000
Data is Delayed, important!
View Count: 593
| [2021-04-26 02:04:44] |
| User968625 - Posts: 260 |
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Hello, My charts have the word "delayed" next o each one of them and it seems my data is delayed, why is that? this first time that this happens, everything ok on the server's side? I am sure nothing is wrong with my account. |
| [2021-04-26 02:41:15] |
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The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-26 03:00:16] |
| User968625 - Posts: 260 |
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Thank you, working now
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