Support Board
Date/Time: Tue, 25 Feb 2025 23:25:58 +0000
You have 1 updated Account Support Ticket(s).
View Count: 611
| [2021-04-25 08:31:56] |
| User504980 - Posts: 24 |
|
On startup, SC tells me "You have 1 updated Account Support Ticket(s)." When I click the link, it looks to me like all my support tickets are resolved. Am I missing something or is this an error?
|
| [2021-04-25 15:04:01] |
| |
|
We will check on this. Your Sierra Chart service package is set to 12, but there are no exchanges active. Did you want to use the Denali Exchange Data Feed? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-25 15:04:48
|
| [2021-04-26 09:36:08] |
| User504980 - Posts: 24 |
|
I have now updated / renewed my service level and activated the cheaper CME non-pro. I am still seeing the message when starting SC.
|
| [2021-04-26 16:16:37] |
| |
|
This means that there is a ticket that was responded to by us but you have not opened yet. I can see that you have marked a number of tickets are resolved. Let us know if you are still seeing the notice. Sierra Chart Support |
To post a message in this thread, you need to log in with your Sierra Chart account: