Support Board
Date/Time: Tue, 25 Feb 2025 20:29:03 +0000
My Tick chart is quite strange after 2 hours
View Count: 680
| [2021-04-22 18:28:15] |
| User333384 - Posts: 10 |
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Hi. I am having problems with sierrachart since April 17th. When I open sierrachart at 8 am (NY time) the tick chart is correct. Then I close Sierrachart at 10 am when I finish trading. But the second time I open the chart in a day the ticks become quite extrange, I do not know what to do. http://www.sierrachart.com/image.php?Image=1619115835203.png |
| [2021-04-22 18:29:10] |
| User333384 - Posts: 10 |
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This has happened during everyday of this week
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| [2021-04-22 18:48:18] |
| John - SC Support - Posts: 38165 |
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That is caused by the CQG historical data. You really need to use the Denali Exchange Data Feed to not have that occur. Refer to the information on the following page including Setup Instructions: Denali Exchange Data Feed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-22 21:31:57] |
| User333384 - Posts: 10 |
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Ok. I just need CME non-professional top-of-book which cost 1.25$. But there is no a Sc package that includes SC package 3 and and the $1,25 datafeed
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| [2021-04-23 09:13:33] |
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For now you would need to change to Service Package 10: Description of Service Packages and Pricing And also pay the exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-23 09:13:50
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