Support Board
Date/Time: Tue, 25 Feb 2025 20:46:08 +0000
real time data on 2nd user account
View Count: 470
| [2021-04-22 16:09:35] |
| Brian Nord - Posts: 4 |
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I just set up an account and I have two CQG execution logins and I thought i established 2 exchange fee's so that I can be logged in real time on two computers. I attempted that this morning and one of the feed's is delayed.
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| [2021-04-22 16:19:33] |
| John - SC Support - Posts: 38165 |
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Everything on your account looks good. On the system where you are getting the delayed data, do the following to get us the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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