Support Board
Date/Time: Tue, 25 Feb 2025 19:50:27 +0000
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| [2021-04-20 19:02:31] |
| JDP6 - Posts: 9 |
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for the last two days many of my charts are no longer working properly. for example i just opened up sierra charts and the chart just opened up to the current candle. everything between now and last night does not show on my chart. also the Heiken ashi smoothed indicator just stopped working. i have restarted my computer etc, tried reloading the charts and samething continues to happen. please help |
| [2021-04-20 20:25:17] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-21 16:20:03] |
| JDP6 - Posts: 9 |
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Software version: 2218 64-bit | 2021-04-21 12:19:07.518 Primary Thread ID: 4460 | 2021-04-21 12:19:07.518 Usage end date: 2021-05-23 | 2021-04-21 12:19:07.518 Enabled for: Advanced Features 2. | 2021-04-21 12:19:07.518 Enabled for: Sierra Chart Historical Data Service. | 2021-04-21 12:19:07.518 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-21 12:19:07.518 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-04-21 12:19:07.518 Enabled for exchange2: CME (Trading Account Required) | 2021-04-21 12:19:07.518 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-21 12:19:07.518 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-21 12:19:07.518 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-21 12:19:07.518 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-21 12:19:07.518 Current selected Data/Trading service: SC Data - All Services | 2021-04-21 12:19:07.518 Custom symbol settings values: disabled | 2021-04-21 12:19:07.518 Chart Update Interval: 10 | 2021-04-21 12:19:07.518 Intraday Data Storage Time Unit: 1 | 2021-04-21 12:19:07.518 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-21 12:19:07.518 2021-04-21 16:19:07 Local computer time in UTC | 2021-04-21 12:19:07.518 2021-04-21 12:19:07 Local computer time in SC Time Zone | 2021-04-21 12:19:07.518 Program path: C:\SierraChart\ | 2021-04-21 12:19:07.518 Data Files path: C:\SierraChart\Data\ | 2021-04-21 12:19:07.518 OS Version Number: 10.0 | 2021-04-21 12:19:07.519 Locale Setting: C | 2021-04-21 12:19:07.519 DLLs: DivergenceDetector_64.dll, DynamicStopLoss_64.dll, EndedAuction_64.dll, ExahustionDetector_64.dll, IcebergAskDetector_64.dll, IcebergBidDetector_64.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, OLevels_64 v2.dll, OLevels_64.dll, PivotLine_64.dll, PivotTrader_64.dll, PoorStructure_64.dll, PrevReferences_64.dll, PricePivot_64.dll, PriceTickDivergence_64.dll, ProfilePeriods_64.dll, ProfileValue_64.dll, ReconstructedTape_64.dll, SpotGamma_64.dll, StatisticsBubbles_64.dll, TickStatistics_64.dll, UserContributedStudies.dll | 2021-04-21 12:19:07.519 Allowed protected custom studies: Pit - Candle Taper, Pit - Divergence Detector, Pit - Dynamic Stop Loss, Pit - Ended Auction, Pit - Exahustion Detector, Pit - Jobo Pinch, Pit - Linear Regression Location, Pit - Pivot Line, Pit - Poor Structure, Pit - Previous References, Pit - Price Tick Divergence, Pit - Profile Periods, Pit - Profile Value, Pit - Reconstructed Tape, Pit - Statistics Bubbles, Pit - Tick Statistics, Pit - Volume Comparison, Pit - Volume Ticker Comparison | 2021-04-21 12:19:07.519 |
| [2021-04-21 16:30:40] |
| JDP6 - Posts: 9 |
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hello, i have tried this and it still doesnt work. i have had a friend that is a SC expert try to figure out what is going on and cant. any possible way someone can remote in to help me out? thanks, |
| [2021-04-21 16:49:33] |
| John - SC Support - Posts: 38165 |
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We need to see the entire Message Log after you have performed the "Edit >> Delete All Data and Download". Please copy the entire message log and post it in this thread for us to see.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-22 03:28:08] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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