Support Board
Date/Time: Tue, 25 Feb 2025 16:31:04 +0000
SMS alerts stopped working
View Count: 677
| [2021-04-14 23:05:42] |
| User566851 - Posts: 20 |
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Hello: My sms alerts have stopped working. I am wondering if the issue is on the SC side or my side? Alert log shows that the alert is being triggered and that everything is working. Could there still be an issue with the sms provider? Thanks. |
| [2021-04-15 13:50:03] |
| John - SC Support - Posts: 38160 |
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Copy and paste your message log after the system is supposed to have sent an SMS. We want to see if there is any kind of error in the log. Follow these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-15 13:57:40] |
| User566851 - Posts: 20 |
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Software version: 2239 64-bit | 2021-04-15 06:55:32.590 Primary Thread ID: 11740 | 2021-04-15 06:55:32.590 Usage end date: 2021-10-08 | 2021-04-15 06:55:32.590 Enabled for: Advanced Features 2. | 2021-04-15 06:55:32.590 Enabled for: Sierra Chart Historical Data Service. | 2021-04-15 06:55:32.590 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-15 06:55:32.590 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-15 06:55:32.590 Enabled for exchange2: CME (Trading Account Required) | 2021-04-15 06:55:32.590 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-15 06:55:32.590 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-15 06:55:32.590 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-15 06:55:32.590 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-15 06:55:32.590 Current selected Data/Trading service: CQG WebAPI | 2021-04-15 06:55:32.590 Custom symbol settings values: enabled | 2021-04-15 06:55:32.590 Chart Update Interval: 500 | 2021-04-15 06:55:32.590 Intraday Data Storage Time Unit: 0 | 2021-04-15 06:55:32.590 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-15 06:55:32.590 2021-04-15 13:55:32 Local computer time in UTC | 2021-04-15 06:55:32.590 2021-04-15 06:55:32 Local computer time in SC Time Zone | 2021-04-15 06:55:32.590 2021-04-14 23:38:50 Server time in UTC | 2021-04-15 06:55:32.590 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-04-15 06:55:32.590 Program path: C:\SierraChart\ | 2021-04-15 06:55:32.590 Data Files path: C:\SierraChart\Data\ | 2021-04-15 06:55:32.590 OS Version Number: 10.0 | 2021-04-15 06:55:32.590 Locale Setting: C | 2021-04-15 06:55:32.590 DLLs: CongestionFinder_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-04-15 06:55:32.591 Allowed protected custom studies: | 2021-04-15 06:55:32.591 Sierra Chart account data changed. Requesting updated account information. | 2021-04-15 06:55:53.917 Successfully processed Sierra Chart account data. | 2021-04-15 06:55:55.430 |
| [2021-04-15 13:59:06] |
| User566851 - Posts: 20 |
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Alert Log: Chart Drawing Alert: F.US.EPM21/F.US.MESM21[M] 2000 Trades #8, Horizontal Ray #2109, Last (4142.75) Equal to (4142.75) | Bar date-time: 2021-04-15 06:55:44 | Alert: AlertSound (1) Alert message successfully sent. |
| [2021-04-15 15:59:03] |
| John - SC Support - Posts: 38160 |
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Follow these instructions to use the Forced Login procedure: Sierra Chart - Software Login Instructions: Forced Login Then try again and if you still have a problem then we want you to go to the Sierra Chart website and Disable and re-enable the option for SMS messaging at this link: https://www.sierrachart.com/UserControlPanel.php?page=SMS Then try again and let us know if it is working or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-15 16:44:03] |
| User566851 - Posts: 20 |
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I completed both items. Still not working
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| [2021-04-15 17:36:28] |
| John - SC Support - Posts: 38160 |
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Then we do not know what the cause is. There is just some reason the SMS is not going all the way through the network, but we do not know what it is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-15 18:05:47] |
| User566851 - Posts: 20 |
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I took a look at the last time I received a sms alert and it was February 2/28 I believe. Could it be related to the billing change somehow with AMP?
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| [2021-04-15 18:28:27] |
| John - SC Support - Posts: 38160 |
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No, this is definitely not related to the billing change. You have always been paying for the SMS messaging directly through us. And nothing has changed in our setup with the messaging. We really do not know where the issue is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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