Support Board
Date/Time: Mon, 25 Nov 2024 23:27:33 +0000
AT Charts Will Not Launch
View Count: 1162
| [2014-03-07 14:21:30] |
| infpz - Posts: 826 |
|
Customer is running 64bit W7 on a Mac using Parallels and .NET 4.5.1 is present. InfinityAT launches fine, but AT Charts will not launch automatically with it. AT Charts is installed in the proper directory and when I launch the executable from there as a test, I can see the program attemting to launch and then it stops. The only firewall is Windows Firewall which I allowed the executable through. Any idea why it will not launch?
|
| [2014-03-07 16:10:11] |
| |
|
Install the non-CLR version of Sierra Chart into the same folder where Sierra Chart is currently installed to: https://www.sierrachart.com/downloads/SierraChartSetupNoCLR.exe Let us know if that resolves the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-07 16:17:53] |
| infpz - Posts: 826 |
|
OK - the program is launch 1004 properly now, but I am gettingthis: TransAct - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2014-03-07 16:16:59 TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-03-07 16:17:01 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-07 16:17:02 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-07 16:17:02 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-07 16:17:02 TransAct: Disconnected from the server. | 2014-03-07 16:17:03 Will reconnect to the server in 2.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2014-03-07 16:17:03 |
| [2014-03-07 16:26:13] |
| |
|
We suspect that the TransactToSierraBridge.exe program may not be running. Try connecting again with File >> Connect to Data Feed. At the time you see this appear in the Message Log: TransAct - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe Do you then notice the small TransAct icon appear on the Taskbar? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-07 16:39:06] |
| infpz - Posts: 826 |
|
When I do that, it goes through the connection cycle, and I can see from the system tray and task manager that the bridge is not running.
|
| [2014-03-07 16:45:34] |
| |
|
The bridge program probably has a small dependency on CLR/.NET. And for some reason a .NET program is not running on their system. We are not sure why and this is not something we really can help with. From our perspective .NET is not good and that is why we are removing support for it. One reason is problems like this. Have you tried installing again .NET 4.5.1 ? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-07 16:46:31] |
| infpz - Posts: 826 |
|
No - I will try that.
|
| [2014-03-07 17:00:11] |
| infpz - Posts: 826 |
|
Definitely is an issue with his installation of Windows.
|
To post a message in this thread, you need to log in with your Sierra Chart account: