Support Board
Date/Time: Tue, 25 Feb 2025 16:24:51 +0000
Unable to download current version of Sierra
View Count: 446
| [2021-04-14 00:55:32] |
| User97916 - Posts: 10 |
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Hi, The installer starts installing but stops before finishing. Gives an error message - ERROR SAVING DOWNLOADED FILES TO LOCAL SYSTEM as shown in attached doc. Would appreciate your help thanks - Cathy
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 sierra Error.png / V - Attached On 2021-04-14 00:50:52 UTC - Size: 55.88 KB - 165 views Attachment Deleted. |
| [2021-04-14 13:22:22] |
| John - SC Support - Posts: 38160 |
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We see from your log that you are getting an Access is denied error. Typically this would mean that you are trying to update Sierra Chart while the software is already running. If you are not running the update by having selected from the Help menu within Sierra Chart, then ensure that the software is not running. Also refer to the following for other possibilities: Software Download: Resolving 'Access is Denied' Errors For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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