Support Board
Date/Time: Tue, 25 Feb 2025 13:42:20 +0000
Connection error message
View Count: 487
| [2021-04-12 13:52:20] |
| User924806 - Posts: 20 |
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Hi, I am getting a connection error message from service: CQG WebAPI Logon unsuccessful. Your logon is disabled. Contact FCM. This appeared as I switched to direct payment for the data feed to Sierra instead of through AMP. What is the problem?
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| [2021-04-12 14:10:21] |
| John - SC Support - Posts: 38150 |
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The message does not have anything to do with your switching to paying directly to us. What it means is just what it states. For some reason your broker, or CQG, has disabled your CQG login for some reason. You need to ask your broker about this, there is nothing we can do to help. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-12 15:44:24] |
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Refer to: CQG Trading Platform Service: Common Error Messages Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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