Support Board
Date/Time: Tue, 25 Feb 2025 13:06:52 +0000
System not receiving Intra-day data
View Count: 510
| [2021-04-11 12:00:37] |
| User991052 - Posts: 33 |
|
Hi Support, System not receiving " Intra-Day " data. I suspect this is related to Service Package and changes that have been made without my knowledge. Note: Service Package 5 has been changed to " 11 " resulting in the Denali Data feed being cancelled? Q. Is my system receiving " Intra-Day " data at your end? Can you please confirm and provide an update. Regards, Date Time Of Last Edit: 2021-04-11 14:51:52
|
 Screen Shot 2021-04-11 at 3.10.25 pm.png / V - Attached On 2021-04-11 11:59:55 UTC - Size: 274.82 KB - 195 views |
| [2021-04-11 17:00:05] |
| |
|
We are not sure what the issue is. Follow the instructions below so we can get the Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ---- Also make sure you are using the correct symbols with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-11 17:03:53
|
| [2021-04-11 17:04:37] |
| |
|
We posted an incorrect link above but it has now been corrected. We apologize for that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-11 17:04:46
|
| [2021-04-12 00:16:43] |
| User991052 - Posts: 33 |
|
Hi Support, Looks like issue has resolved itself. Had tried all relevant steps outlined in response (link) before reaching out. Thank you!! |
To post a message in this thread, you need to log in with your Sierra Chart account: