Support Board
Date/Time: Tue, 25 Feb 2025 13:16:30 +0000
[User Discussion] - Denali Exchange Real Time Data doesn't work, giving me a blank screen
View Count: 545
| [2021-04-11 03:41:16] |
| User965369 - Posts: 11 |
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I signed up for Sierra Charts ($34/month) and since I don't have a funded futures account, I did Denali exchange real-time data feed ($115/month). However, TPO charting still doesn't work, it's giving me a blank/black screen but also says in a different window that the "current service package doesn't support this function". My question is, do I have to pay an additional $109.20/month for CME to make it work? Thanks |
| [2021-04-11 16:52:01] |
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We needed to change your Service Package to 11 which includes the TPO Profile Chart study. 10 USD/month more. You may need to restart Sierra Chart. You are using the correct exchange fee for CME real-time data if you do not have a funded trading account or you are considered a professional by the exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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