Support Board
Date/Time: Tue, 25 Feb 2025 16:36:07 +0000
Adjusting Date Range in Chart Settings - Unable
View Count: 570
| [2021-04-09 21:51:45] |
| Ryan Bailey - Posts: 53 |
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Can not adjust the Date Range in the Chart settings for my Assets (futures) It only shows the current day. When i try to change the "FROM" date and hit Apply it changes it right back. I deleted all the stuff in the data folder, no fix then I even uninstalled the application and reinstalled and it still didn't fix. Currently I am only able to see 1 Day activity and not even 1 complete day. Its not pulling any data from history. like 1 month back (or even 1 day)etc.. I have attached screenshots. Please help me figure out how to adjust this. I cant use anything chart wise, profile ETC. Thanks Ryan P.S. Strangely when i connect with Sierra Denali IM getting More data than when i use CQG (6 weeks vs current day), but i dont get more than a few weeks and i still cant change the Date Range. I am using CQG data at the current moment due to the account i am trading actively at this time - (even know it shows do have Sierra Denali Im not currently trading that account that is hooked to that data) |
 sierra1.jpg / V - Attached On 2021-04-09 21:51:33 UTC - Size: 159.14 KB - 243 views sierra2.jpg / V - Attached On 2021-04-09 21:51:37 UTC - Size: 256.83 KB - 225 views |
| [2021-04-12 14:16:14] |
| John - SC Support - Posts: 38160 |
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Refer to the following: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-15 16:34:38] |
| Ryan Bailey - Posts: 53 |
|
John, IM still having problems Downloading this data. I have followed the instructions to the letter. I have posted new screenshots but they are basically similar to the last ones. It will not let me change the "Date range in File" farther back than the current day we are in even know the number of days to load is 180. I have deleted the data many times yet im getting an error msg saying that "Download failed Error Downloading Historical Data" (i have included the screenshot showing this error msg) I have spent countless hours on this now and can not figure this out PLEASE HELP !!! |
Attachment Deleted. sierra data 1.png / V - Attached On 2021-04-15 16:31:54 UTC - Size: 26.36 KB - 197 views sierra data 2.jpg / V - Attached On 2021-04-15 16:32:40 UTC - Size: 299.96 KB - 203 views |
| [2021-04-15 16:44:25] |
| John - SC Support - Posts: 38160 |
|
The problem you are having is related to using CQG data. They have a lack of historical data. You really should just use the Denali Exchange Data Feed for all your trading purposes. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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