Support Board
Date/Time: Tue, 25 Feb 2025 16:55:28 +0000
Micro ES
View Count: 694
| [2021-04-09 16:49:06] |
| User703749 - Posts: 2 |
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Hallo. I have problems with the Micro ES after the update 2247. I don't get any more data. I use Denali. I'm sending a message log here. I hope you can help me quickly. Thank you and best regards Mirko Jeromin Software version: 2247 64-bit | 2021-04-09 11: 34: 33.753 Primary Thread ID: 11916 | 2021-04-09 11: 34: 33.754 Usage end date: 2021-10-11 | 2021-04-09 11: 34: 33.754 Enabled for: Sierra Chart Historical Data Service. | 2021-04-09 11: 34: 33.754 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-09 11: 34: 33.754 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-09 11: 34: 33.754 Enabled for exchange2: CME (Trading Account Required) | 2021-04-09 11: 34: 33.754 Enabled for exchange2: CBOT (Trading Account Required) | 2021-04-09 11: 34: 33.754 Enabled for exchange2: COMEX (Trading Account Required) | 2021-04-09 11: 34: 33.754 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-04-09 11: 34: 33.754 Enabled for exchange2: EUREX EOBI | 2021-04-09 11: 34: 33.754 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-09 11: 34: 33.754 Current selected Data / Trading service: CQG WebAPI | 2021-04-09 11: 34: 33.754 Custom symbol settings values: enabled | 2021-04-09 11: 34: 33.754 Chart update interval: 500 | 2021-04-09 11: 34: 33.754 Intraday Data Storage Time Unit: 1 | 2021-04-09 11: 34: 33.754 Time Zone: +02: 00: 00 (CET + 01CEST + 01, M3.5.0 / 02: 00, M10.5.0 / 03: 00) | 2021-04-09 11: 34: 33.754 2021-04-09 09:34:33 Local computer time in UTC | 2021-04-09 11: 34: 33.754 2021-04-09 11:34:33 Local computer time in SC Time Zone | 2021-04-09 11: 34: 33.754 2021-04-09 08:30:22 Server time in UTC | 2021-04-09 11: 34: 33.754 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-04-09 11: 34: 33.754 Program path: C: \ SierraChart \ | 2021-04-09 11: 34: 33.754 Data Files path: C: \ SierraChart \ Data \ | 2021-04-09 11: 34: 33.754 OS Version Number: 10.0 | 2021-04-09 11: 34: 33.754 Locale setting: C | 2021-04-09 11: 34: 33.754 DLLs: UserContributedStudies_64.dll | 2021-04-09 11: 34: 33.754 Allowed protected custom studies: | 2021-04-09 11: 34: 33.754 The message log has been sent to support. | 2021-04-09 11: 34: 57.725 * HTTPS connection ID: 2 to www.sierrachart.com:443 for request ID: 2 (1) | Creating socket. Using TLS 1.2. | 2021-04-09 11: 34: 57.725 HTTPS connection ID: 2 to www.sierrachart.com:443 for request ID: 2 (1) | New receive buffer size: 32768 | 2021-04-09 11: 34: 57.725 HTTPS connection ID: 2 to www.sierrachart.com:443 for request ID: 2 (1) | Connecting to IP: 46.4.97.203. | 2021-04-09 11: 34: 57.725 Sending of the message log is completed. The response was saved to C: \ SierraChart \ Data \ MessageLogAnalysis.htm | 2021-04-09 11: 34: 57.905 HTTPS connection ID: 2 to www.sierrachart.com:443 for request ID: 2 (1) | CloseSocket call. | 2021-04-09 11: 34: 58.148 HTTPS connection ID: 2 to www.sierrachart.com:443 for request ID: 2 (1) | Shutdown started. Waiting for graceful close. | 2021-04-09 11: 34: 58.148 HTTPS connection ID: 2 to www.sierrachart.com:443 for request ID: 2 (1) | Socket gracefully closed by remote side. | 2021-04-09 11: 34: 58.179 HTTPS connection ID: 2 to www.sierrachart.com:443 for request ID: 2 (1) | Closed. | 2021-04-09 11: 34: 58.179 |
| [2021-04-09 18:18:16] |
| John - SC Support - Posts: 38163 |
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The one issue we can see is that you have not completed the Data Feed Agreements for the CME Group properly. You had not entered your Broker/FCM information. We need to have that information in order to verify that you will qualify for the Non-Professional status with the CME Group. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges You can access the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-16 15:15:48] |
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Make sure also you are using the correct symbols by using this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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