Support Board
Date/Time: Tue, 25 Feb 2025 13:38:25 +0000
Issues w/TWO accounts. Denali - billing etc.
View Count: 529
| [2021-04-09 15:27:29] |
| User141741 - Posts: 1 |
|
This change w/ AMP is confusing. I log into Sierra & show two accounts. I may have been responsible for opening two accounts over the past years. I only need one. I also have questions about this "Denali" exchange data. ~> Market depth options etc. . Issues w/TWO accounts. Delete One. Cannot effect stop bracket orders with Sierra Charts. I select "stop" with a bracket contingency- and my order is immediately filled upon entering the order. I want my order filled when stop price is reached- Instead it fills a market order. If I continue with Sierra- I need to speak with a support team member today-if possible. Charles Woodrow |
| [2021-04-09 17:39:34] |
| John - SC Support - Posts: 38150 |
|
Talked with customer. Removed secondary account that he is not using. Helped him add credit to his account and explained the Denali Exchange Data Feed.
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