Support Board
Date/Time: Tue, 25 Feb 2025 13:21:07 +0000
Consolidation of accounts Account No. 21284
View Count: 472
| [2021-04-08 20:33:17] |
| mdressel - Posts: 12 |
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I received an email from you on April 7 indicating that I had 2 Sierra Accounts i.e. mdressel and Transact_User_mdressel. You indicated that if I wanted to use the Transact account, I could consolidate the mdressel account into the Transact acoount. My question is will this cost me extra money? If not, just consolidate the accounts. Mark Dressel
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| [2021-04-09 02:22:48] |
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No we can do this for you right now. We will take care of that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-09 02:27:18] |
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1. TransAct_User_mdressel has only 2 days of usage time on it. We recommend that you continue using mdressel as it has 2 weeks of usage time and the Denali data feed with CME data. We have also extended your direct account by 2 days of usage time. 2. Also regardless of which Sierra Chart account you will be using to receive real-time CME data through the Denali Exchange Data Feed when using the lower-priced CME exchange fees which are enabled on your account, requires that you connect Sierra Chart to your live trading account at least once a month. For instructions, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support Date Time Of Last Edit: 2021-04-09 02:28:48
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| [2021-04-09 12:47:13] |
| mdressel - Posts: 12 |
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Thank you. After the consolidation do I still have to connect my Sierra account to my trading account once a month? Mark Dressel
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| [2021-04-09 15:26:16] |
| John - SC Support - Posts: 38150 |
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If you are not going to be staying connected to your trading account at all times, then yes, you will need to connect at least once a month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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