Support Board
Date/Time: Tue, 25 Feb 2025 11:23:15 +0000
Payment not credited
View Count: 459
| [2021-04-08 13:13:26] |
| User213504 - Posts: 79 |
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I have made a payment per the following but it has not been credited. Please correct. This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2021-04-06 17:46:37 UTC Account Name: TransAct_User_ronnieb Name: Ronald Balut Amount Paid: 98.00 USD Payment Processor: PayPal Transaction/Order ID: 8N73362102956920B Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! |
| [2021-04-08 13:42:49] |
| John - SC Support - Posts: 38150 |
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Your payment was properly posted to your account, but then your account also renewed for Package 5 for 3 months, which took most of the funds out. You can always view your Transaction History by going to the Account Control Panel (select Help >> Account Control Panel from within the Sierra Chart software) and then selecting the link for Transaction History and Payment Receipts. You can also get to the page directly through the following link and logging in with your Sierra Chart Account Name and Password: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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