Support Board
Date/Time: Tue, 25 Feb 2025 13:42:26 +0000
Missing data on Cumulative Delta and price data
View Count: 590
| [2021-04-07 10:23:17] |
| User378344 - Posts: 3 |
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Hi please see attached photos of missing data. The first pic shows no cumulative delta info. It resets every time I open Sierra chart. This has only started happening after April began a week ago. The second pic shows missing price data. This also started recently in April. I have done all this (Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data) and it did not fix it. I am using AMP futures (CQG account) and the Denali data feed. Suddenly it is saying that I am a professional here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed I am not a professional. I dont know if these issues are linked. Can you please assist? |
 missing data 1.png / V - Attached On 2021-04-07 10:16:40 UTC - Size: 180.79 KB - 233 views missing data 2.png / V - Attached On 2021-04-07 10:16:58 UTC - Size: 251.06 KB - 214 views |
| [2021-04-07 16:22:19] |
| John - SC Support - Posts: 38150 |
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We do not see the exact reason why, but the issue is that the exchange that you had active on the Denali Exchange Data Feed did not renew on April 1, 2021. You can reactivate the exchange by going to the following page and scrolling down to the bottom and then selecting the button that states "Reactivate Exchange" next to the exchange that you had previously had active. https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-08 10:19:36] |
| User378344 - Posts: 3 |
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Thanks, It was to do with signing agreements and being deemed a professional briefly. This has fixed it. Thanks again. |
| [2021-04-09 14:32:50] |
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If there is any missing data in the chart, follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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