Support Board
Date/Time: Tue, 25 Feb 2025 11:13:37 +0000
Selection of Service type and payment
View Count: 545
| [2021-04-07 01:35:47] |
| User959354 - Posts: 2 |
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I'm totally lost. My account expires shortly. I thought that I had taken care of the $26 payment with my Amex card. Infinity or Transact billed me for CME data this month. Do i need to select data from you azs well. I'm totally confused. Please call me and walk me throughj this transistion. I wish that i was more technically sophisticated, but I'm not. |
| [2021-04-07 01:47:41] |
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Yes we will contact you. Make sure your current telephone number is here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Also do you have a receipt for the 26 USD payment sent to your email address? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-07 01:47:48
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| [2021-04-07 01:50:29] |
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You made the payment on your direct Sierra Chart account, to login to Sierra Chart using this account, please refer to the documentation here: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Sierra Chart Support |
| [2021-04-07 01:55:34] |
| SC Support - Posts: 1936 |
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Hi User959354, I have been helping TransAct clients (by phone) with the transition to Direct Billing and the questions that arise from that. Can I give you a call tomorrow?
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To post a message in this thread, you need to log in with your Sierra Chart account: