Support Board
Date/Time: Sun, 22 Dec 2024 05:00:40 +0000
Can't connect
View Count: 987
| [2014-03-06 15:21:54] |
| User27605 - Posts: 9 |
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After downloading the pre release I can't connect. Feel free to call me at **** if necessary. Thank you. TransAct - Starting server: C:\SierraChart\SierraChartTransAct\Transact\TransactToSierraBridge.exe | 2014-03-06 10:17:21 TransAct: Connecting to the server 127.0.0.1. Port 1869 | 2014-03-06 10:17:23 Error received in OnConnect while connecting. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2014-03-06 10:17:26 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-03-06 10:17:26 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-03-06 10:17:26 TransAct: Disconnected from the server. | 2014-03-06 10:17:26 Date Time Of Last Edit: 2014-03-06 17:00:14
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| [2014-03-06 16:59:49] |
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Select File >> Disconnect. Wait about 15 seconds and then select File >> Connect to Data Feed. If that does not help, then we are going to be releasing a new version in about two hours which allows the Port number to be changed and we will want you to change the port number. We will report back in here when this is ready. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-07 10:01:19] |
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Update Sierra Chart by selecting "Help >> Download Prerelease". After the installation is completed, then go to "Global Settings >>Data/Trade Service Settings". You will see a new setting for the TransAct service named "Port". The default is 1869. Set it to a different port number. Can be any port number. Preferably a greater number. After this select "File >> Disconnect" and then select "File >> Connect to Data Feed". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-03-03 18:07:17] |
| User27605 - Posts: 9 |
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I sent the message log again. Thanks
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| [2015-03-03 18:17:28] |
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We still have not received it. Please post it here so we can help you with the problem. There is nothing private in the log. It would be best to restart Sierra Chart and select File >> Connect to Data Feed and then post it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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