Support Board
Date/Time: Tue, 25 Feb 2025 10:28:10 +0000
why my real time feed stops?
View Count: 601
| [2021-04-06 16:44:08] |
| User61576 - Posts: 445 |
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though if I disconnect and reconnect, I get historical data?
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| [2021-04-06 17:33:47] |
| John - SC Support - Posts: 38150 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-06 18:15:36] |
| User61576 - Posts: 445 |
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after few trys - it ok now
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| [2021-04-07 17:40:31] |
| User61576 - Posts: 445 |
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happened again provided msg log |
| [2021-04-07 18:40:42] |
| John - SC Support - Posts: 38150 |
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We see the following in your log: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2
This means that you are trying to connect to the data feed at the same time from two different computers or from more than 2 installations on the same computer. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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