Support Board
Date/Time: Tue, 25 Feb 2025 10:11:19 +0000
TT
View Count: 748
| [2021-04-06 14:12:34] |
| User148596 - Posts: 217 |
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I have spoken to AMP and they have made it clear to me that they still offer support for TT. Do you still require CQG for AMP users if this is this case? They then provided me with this information as to what changes actually have been made regarding SC. Effective April 1, 2021 Sierra Chart Existing Users will need to begin to pay directly for the use of Sierra Chart instead of through your brokerage account. New Users we can no longer setup - you must already start today paying Sierra directly to get started. Please Review the Full Notice for Steps to get started and pricing: https://support.ampglobal.com/hc/en-us/articles/360061944954 For any Sierra Chart License Support or Denali Fees Questions - please 1st review the Sierra Support Board: https://www.sierrachart.com/SupportBoard.php or Open a support ticket with Sierra Chart: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets AMP Trading Help Desk AMP Trading http://www.ampfutures.com http://www.ampforex.com HelpDesk@ampfutures.com 800.560.1640 312.893.6400 Fax 312.893.7660 221 N. LaSalle St. Suite 2400 Chicago, IL 60601 |
| [2021-04-06 15:04:50] |
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They will only continue to support TT X trader. Although we have been told they are having continued problems even with that. Not TT accounts on TT FIX. Please just stay away from TT through AMP. And we are working hard on getting our direct CME order routing out: Now Released: Upcoming CME Direct Routing If your account is with AMP will need to use CQG for now. Instructions are here: CQG Trading Platform Service: Setup Instructions And you can use our Denali Exchange Data Feed with CQG: Denali Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-06 15:22:01
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| [2021-04-06 15:19:32] |
| User148596 - Posts: 217 |
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Okay, so I have to pay the CME data fee to both AMP and to Sierra Chart?
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| [2021-04-06 15:21:32] |
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No definitely not. You just need to pay the CME data exchange fee to Sierra Chart only.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-06 15:21:46
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| [2021-04-07 00:23:08] |
| User148596 - Posts: 217 |
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Okay I have my username and password for CQG from AMP, where do I give that to you to connect to the data? Thanks |
| [2021-04-07 13:54:19] |
| John - SC Support - Posts: 38150 |
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Follow the setup instructions at the following link to setup your Sierra Chart to connect to CQG: CQG Trading Platform Service After you finish that setup, open your Chartbooks and select Edit >> Translate Symbols to Current Service to update to the CQG symbols. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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