Support Board
Date/Time: Tue, 25 Feb 2025 10:00:18 +0000
I let you know on support board
View Count: 793
| [2021-04-06 13:45:59] |
| User344478 - Posts: 157 |
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I provide a copy of the Message Log by using the SEND for ANALYSIS BUTTON. Please get me support I need.
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| [2021-04-06 15:05:33] |
| John - SC Support - Posts: 38150 |
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Your Message Log just has the initial connection information, which looks fine. What is the problem you are having? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-06 16:21:42] |
| User344478 - Posts: 157 |
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Reading Internal Order ID file. | 2021-04-06 12:01:14.788 Reading Trade Orders file. | 2021-04-06 12:01:14.891 Reading Trade Positions file. | 2021-04-06 12:01:14.891 Reading Trade Account Data files. | 2021-04-06 12:01:14.892 UDPListener (1212). Port 22904 | Listening on UDP port 22904. | 2021-04-06 12:01:14.914 Software version: 2245 64-bit | 2021-04-06 12:01:14.914 Safe Mode enabled | 2021-04-06 12:01:14.914 Primary Thread ID: 8768 | 2021-04-06 12:01:14.914 Usage end date: 2021-06-22 | 2021-04-06 12:01:14.914 Enabled for: Sierra Chart Historical Data Service. | 2021-04-06 12:01:14.914 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-06 12:01:14.915 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-06 12:01:14.915 Current selected Data/Trading service: CQG WebAPI | 2021-04-06 12:01:14.915 Custom symbol settings values: enabled | 2021-04-06 12:01:14.915 Chart Update Interval: 500 | 2021-04-06 12:01:14.915 Intraday Data Storage Time Unit: 1 | 2021-04-06 12:01:14.915 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-04-06 12:01:14.915 2021-04-06 16:01:14 Local computer time in UTC | 2021-04-06 12:01:14.915 2021-04-06 12:01:14 Local computer time in SC Time Zone | 2021-04-06 12:01:14.915 2021-04-06 16:01:18 Server time in UTC | 2021-04-06 12:01:14.915 Local computer UTC time and Server UTC time difference: 4 seconds. | 2021-04-06 12:01:14.915 Program path: C:\SierraChart\ | 2021-04-06 12:01:14.915 Data Files path: C:\SierraChart\Data\ | 2021-04-06 12:01:14.915 OS Version Number: 6.3 | 2021-04-06 12:01:14.915 Locale Setting: C | 2021-04-06 12:01:14.915 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-04-06 12:01:14.915 Allowed protected custom studies: | 2021-04-06 12:01:14.915 Created the DTC Protocol server. | 2021-04-06 12:01:14.938 DTC Protocol Server listening on port 11099. | 2021-04-06 12:01:14.939 Created the DTC Protocol historical data server. | 2021-04-06 12:01:14.939 HD Server Manager | Listening on port 11098 | 2021-04-06 12:01:14.940 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. | 2021-04-06 12:01:14.941 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-04-06 12:01:14.959 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-04-06 12:01:15.106 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-04-06 12:01:15.106 Received 5 login tokens. | 2021-04-06 12:01:15.487 Symbol settings MD5 received. Request ID: 1. | 2021-04-06 12:01:15.683 Symbol settings are up-to-date for cqg. | 2021-04-06 12:01:15.683 Requesting current DateTime from Sierra Chart server. | 2021-04-06 12:01:19.328 Received Date-time from server. Delay adjusted UTC Date-time: 2021-04-06 16:01:24.256. Round-trip delay: 00:00:00.286 | 2021-04-06 12:01:19.902 Computer time to server time difference: -00:00:04.354 | 2021-04-06 12:01:19.902 Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2021-04-06 12:01:19.903 * CQG WebAPI | Connecting to server api.cqg.com | 2021-04-06 12:01:21.578 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-06 12:01:21.578 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-06 12:01:21.640 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-06 12:01:21.640 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-06 12:01:21.641 CQG WebSocket | Opening WebSocket. | 2021-04-06 12:01:21.714 CQG WebSocket | Sending WebSocket handshake. | 2021-04-06 12:01:21.714 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-06 12:01:21.882 CQG WebSocket | Server header | Connection: upgrade | 2021-04-06 12:01:21.882 CQG WebSocket | Server header | Sec-WebSocket-Accept: M4YY37qabpyt/KGdtqPLMnGmY1I= | 2021-04-06 12:01:21.882 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-06 12:01:21.882 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-06 12:01:21.882 CQG WebSocket | Server header | | 2021-04-06 12:01:21.882 CQG WebSocket | Web socket state is now open. | 2021-04-06 12:01:21.882 CQG WebAPI | WebSocket connected. | 2021-04-06 12:01:21.882 CQG WebAPI | Sending market data logon message. | 2021-04-06 12:01:21.882 CQG WebAPI | Base Time: 2021-04-04T06:02:08. 2021-04-04 06:02:08 | 2021-04-06 12:01:22.058 CQG WebAPI | Logon successful. Session Token = voTk8srWySlBhJ9fa7Mc44EW4rEyxcFDNBbzIYkXZN07LzJE1smumZGgUAgXPz2Qqo6s9jIFWKr | 2021-04-06 12:01:22.058 CQG WebAPI | Connected to server complete. | 2021-04-06 12:01:22.058 Triggering next historical data download in queue. | 2021-04-06 12:01:22.061 Triggering next historical data download in queue. | 2021-04-06 12:01:22.061 Triggering next historical data download in queue. | 2021-04-06 12:01:22.061 Triggering next historical data download in queue. | 2021-04-06 12:01:22.061 Updated verified funded futures trading account ending date to: 2021-05-06 16:01:22 | 2021-04-06 12:01:22.067 CQG WebAPI | Sending Trade Accounts request message. | 2021-04-06 12:01:22.067 No download requests in the queue to start downloads for. | 2021-04-06 12:01:22.068 No download requests in the queue to start downloads for. | 2021-04-06 12:01:22.068 No download requests in the queue to start downloads for. | 2021-04-06 12:01:22.068 No download requests in the queue to start downloads for. | 2021-04-06 12:01:22.068 CQG WebAPI | Brokerage name: AMP3. Account Name: 104278 | 2021-04-06 12:01:22.171 CQG WebAPI | Sending collateral subscribe request. | 2021-04-06 12:01:22.171 CQG WebAPI | Sending positions subscribe request. RequestID: 712691 | 2021-04-06 12:01:27.057 CQG WebAPI | Sending orders subscribe request. RequestID: 712692 | 2021-04-06 12:01:27.057 |
| [2021-04-06 16:25:30] |
| John - SC Support - Posts: 38150 |
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The only issue we see is the following: Error setting System Date-Time. Windows error code 1314: A required privilege is not held by the client. | 2021-04-06 12:01:19.903 *
Refer to the following regarding this: Global Settings Menu: Set System Date-Time from Server (Global Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-06 16:35:11] |
| User344478 - Posts: 157 |
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Hi John: I provide a full copy of the Message Log by using the SEND for ANALYSIS BUTTON because a lot of problems absent in clear copy of the Message Log and my answer would be compare with a full copy of the Message Log . |
| [2021-04-06 17:32:25] |
| John - SC Support - Posts: 38150 |
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What is the problem you are having for which you want to send us the Message Log?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-06 18:00:12] |
| User344478 - Posts: 157 |
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Technical notice: custom study improperly altering time scale on chart. A required price Lahr is not held by client. No download request in the queue to start downloads for.Starting delayed download monitoring timer. Intraday data recording state for symbol F.US.YMM 21 is set to download pending. |
| [2021-04-06 18:01:47] |
| User344478 - Posts: 157 |
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Technical notice: custom study improperly altering time scale on chart. A required privilege is not held by client. No download request in the queue to start downloads for.Starting delayed download monitoring timer. Intraday data recording state for symbol F.US.YMM 21 is set to download pending. |
| [2021-04-06 18:12:14] |
| User344478 - Posts: 157 |
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Hi John: I’d like to ask you please take over like AMP engineers did it before I try to fix problems 4 days already and can’t start trading.I am pretty shur for you it takes 2 minutes . Please. |
| [2021-04-06 20:20:21] |
| John - SC Support - Posts: 38150 |
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We just tried calling, but got a voicemail. Please ensure that your phone number is correct on this page: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And let us know when would be a good time to call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-06 20:37:18] |
| User344478 - Posts: 157 |
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My phone is ***-***-**** . I am ready to talk now .
Date Time Of Last Edit: 2021-04-06 20:55:40
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| [2021-04-06 20:55:25] |
| John - SC Support - Posts: 38150 |
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Talked to customer. He is getting a Market Data Authorization error for his CQG data. We told him he needs to let AMP know about this so they can fix the issue with this CQG data. Also, refer to the information here: CQG Trading Platform Service: Market Data Authorizations for Symbols/Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-06 21:39:16] |
| User344478 - Posts: 157 |
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Hi I just talk to AMP engineer and read your text. Follow is his answer on my behalf to Sierra Chart: I am Gennady do not have any data on CBOT and I am using DENALI. Can you please enable CBOT exchange on my SC with DENALI. You should enable CBOT. CBOT has mini DOW June 2021. I check with AMP and I am unable to trade live on CQG. AMP does not give me data for charts. |
| [2021-04-07 13:46:02] |
| John - SC Support - Posts: 38150 |
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So AMP is telling you that you are not setup to get data from CQG. Then you need to decide if you want to get the data from CQG or from us (Sierra Chart). If you want to get it from CQG, then you will need to let AMP know this so they can set it up for you. If you want to get the data from us, then you will follow the Setup Instructions found here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-07 17:30:56] |
| User344478 - Posts: 157 |
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Hi: I want to get data from SC and click on link . I finished Account preparation and Sign the Agreement. In Change Service Package paragraph they ask me "if you already have the D. E. D. F. active for your account and I stop. Please help. |
| [2021-04-07 18:35:34] |
| John - SC Support - Posts: 38150 |
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You do not have Package 10, 11, or 12 active yet. You will be changing to Package 10, as that is the Standard Package with the Denali Exchange Data Feed Fee in it. Therefore, continue through the instructions, including the section to change package. You will start from where this link takes you: https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions_ActivateService For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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