Support Board
Date/Time: Tue, 25 Feb 2025 08:10:32 +0000
Simulated Fut Trading Service - unable to adjust the account balance
View Count: 501
| [2021-04-06 06:58:54] |
| User308424 - Posts: 70 |
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Hi there, I wanted to try this service on a DAX futures. I followed this link for the initial setup: Simulated Futures Trading Service: Setup Instructions Managed to do it as I see delayed DAX data being downloaded (not 10min and 10sec but around 15min delayed) Then I changed my simulated account currency from USD to EUR and I made active 'allow account balance adjustment' option. When I go into Trade>Account balances window I can select balance>adjust account balance for the visible account, but changes are not submitted. Does not matter what qty I enter as a balance it is not saved. Also, in window for account balance adjustment I see that this account is still in USDs despite the fact that I changed the account currency to EUR. Any suggestions on how to fix described issues? Thanks |
| [2021-04-06 13:42:58] |
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Try adjusting the account balance now. We set the currency back to USD. It might have been a problem when you set it to EUR. Currently there is no support for changing the currency. We will look into that later with the new implementation coming out in about a week.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-04-06 13:43:06
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| [2021-04-06 13:48:36] |
| User308424 - Posts: 70 |
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Thanks SC support. I managed to adjust the balance now.
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