Support Board
Date/Time: Tue, 25 Feb 2025 08:17:58 +0000
Denali datafeed
View Count: 523
| [2021-04-05 08:04:50] |
| User491299 - Posts: 26 |
|
Hello. I paid for "11 - Advanced + Denali Data Feed (Monthly) - 46 USD / Month". But data feed is not active "Notice: You have no exchanges active on the Denali Exchange Data Feed service.". Why it is not active when I paid for it. Help me with that please.
|
| [2021-04-05 13:51:18] |
| |
|
At this time you do have an exchange active: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed So that notice is now gone or disregard it within Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-05 15:36:40] |
| User491299 - Posts: 26 |
|
I paid another 10$ to activate it before session. It didn’t work before I made another payment. I paid 46$ and after that 10$. Should I revive market data after first payment?
|
| [2021-04-05 17:01:49] |
| John - SC Support - Posts: 38150 |
|
The $10.40 you paid was to pay for the exchange that you selected ( CME with Market Depth for nonprofessional Trading accounts). So you would not have gotten data without that payment.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: