Support Board
Date/Time: Mon, 25 Nov 2024 20:48:17 +0000
SC Forex Data issue
View Count: 1238
| [2014-03-05 22:11:28] |
| AndyL - Posts: 119 |
|
Since a few days (or maybe even longer) it takes significantly longer to open all my charts. It used to be rather quick - now i get "Waiting to Download Historical Data.." displayed in the charts for minutes. Also it appears to lose connectivity more often than earlier - although i am not 100% that the problem is not my ISP. It used to be rock solid tho. Did you change something on the servers, or is there a setting i can change locally? I am using the latest build (1102). Regards, Andy |
| [2014-03-05 22:26:53] |
| |
|
What do you have the Global Settings >> Data/Trade Service Settings>>Intraday Data Storage Time Unit set to? Nothing has changed on our side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-05 22:27:52] |
| AndyL - Posts: 119 |
|
1 Tick. Although i didn't change that in ages.
|
| [2014-03-05 23:13:14] |
| |
|
If you do not need 1 Tick we recommend making it 1 or 2 seconds. Let us know if you see any improvement with that setting or if the historical data downloads are still slow tomorrow. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-05 23:13:48
|
| [2014-03-05 23:53:11] |
| |
|
Also have a look at this help topic: https://www.sierrachart.com/index.php?l=doc/helpdetails41.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-06 11:09:05] |
| AndyL - Posts: 119 |
|
I just closed and opened SC, and the process was as quick as it used to be(without changing any settings). Will keep an eye on it.
|
To post a message in this thread, you need to log in with your Sierra Chart account: