Support Board
Date/Time: Tue, 25 Feb 2025 07:55:29 +0000
Common Chart Stops Not Functioning
View Count: 574
| [2021-04-01 17:47:43] |
| Gedman - Posts: 19 |
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Recently switched to use of CQG Web API for backend trade routing (Amp broker). Have only worked in sim to test new set up. Trade stops are not firing, whether placed from DOM, from form that comes up when I "right click" on trade chart, or the pre-set stop placed when order is made through the Chart Trade Window. Including today, have tried to resolve for past 3 days without SC support help. |
| [2021-04-02 03:33:08] |
| Sierra_Chart Engineering - Posts: 18554 |
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Are these Stop-Limit orders? Is Trade >> Trade Simulation Mode On enabled? Refer to: Trade Simulation: Why Fill and Order Prices Can Be Wrong or Unexpected / Orders Do Not Fill When Expected Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-05 17:28:54] |
| Gedman - Posts: 19 |
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FYI: The non-operative stops issue was due to a '0' value in the "Number Of Stored Time And Sales Records" in the new SC "Data/Trade Service Settings Window". Restoring that record to '5000' immediately resolved the issue. |
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