Support Board
Date/Time: Tue, 25 Feb 2025 07:19:08 +0000
URGENT: error with connecting to data feed
View Count: 745
| [2021-04-01 16:54:23] |
| User246553 - Posts: 33 |
|
hello, my charts are experiencing issues with connecting to the data feed. i sent an email to transact and followed their steps, but nothing changed and the issue still persists and to other emails they are not answering. I attach a screenshot with the error. http://www.sierrachart.com/image.php?Image=1617295967291.png |
 transact error.JPG / V - Attached On 2021-04-01 16:38:48 UTC - Size: 73.57 KB - 175 views |
| [2021-04-01 18:44:31] |
| John - SC Support - Posts: 38150 |
|
That is a TransAct error that they need to help you with.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-01 21:39:26] |
| |
|
Yes you definitely have to rely upon Transact support to help you with this. It is not within our control. Alternatively consider using the Sierra Chart Order Routing Service: Sierra Chart / Trading Technologies Futures Order Routing Service This service, we can manage login issues with directly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: