Support Board
Date/Time: Tue, 25 Feb 2025 04:44:00 +0000
Paid for Real Time Data but only receiving delayed data
View Count: 495
| [2021-03-30 20:19:02] |
| mdressel - Posts: 12 |
|
I can send in the money to cover the cost of the data feeds, but when > I did that for the month of March all I got from Sierra was delayed > data. I was able to get real time data through my broker Infinity, but > that cost me some more money. I know that Sierra has cut out the other > brokers now, so how do I get real time data from Sierra. I’ve read > your instructions about connecting to my live account once at the > beginning of the month but that didn’t seem to work. How am I > assured that I’ll get real time data. I would prefer to talk to > someone on the phone but Sierra doesn’t appear to offer that > service. Please advise. > > Mark Dressel |
| [2021-03-30 21:07:21] |
| John - SC Support - Posts: 38150 |
|
You have signed up for the Non-Professional CME exchanges, which means that you need to connect to your live, funded futures trading account at the beginning of each month to qualify for the lower-priced exchange fees. You have not connected to your trading account yet this month. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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