Support Board
Date/Time: Tue, 25 Feb 2025 04:06:09 +0000
Denali upgrade? my upcoming bill for April 1st seems very high
View Count: 671
| [2021-03-30 08:58:40] |
| User59879 - Posts: 77 |
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Being prompted to make a payment for April, I see that my recurring services bill seems very high, more than US$100 (see attached screenshot). I suppose that this is somehow related to the automatic Denali upgrade that you are planning to do? In any case, I believe that there is something wrong here, because I checked with some trader friends that have similar packages and datafeeds, but had already upgraded to Denali earlier, and they are paying roughly US$65 for the same data including the monthly Sierra fee. Will this be automatically corrected on April 1st, or am I misunderstanding somehow? Ty. Date Time Of Last Edit: 2021-03-30 09:42:03
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Private File |
| [2021-03-30 14:54:24] |
| John - SC Support - Posts: 38150 |
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We did notice that you were paying an additional $3.25 per month by having the CME Group exchange activated in the Sierra Chart Exchange Data Feed as well as the Denali Exchange Data Feed. We have deactivated the one that was in the Sierra Chart Exchange Data Feed, so that is done for you. If you are comparing to other people, then most likely the difference is due to the fact that you are also getting the BATS data through the Sierra Chart Exchange Data Feed. That is an additional $29.25 for that data feed ($25.00 for the Data Feed and $4.25 for the exchange). You also have the EUREX exchange enabled on the Denali Exchange Data Feed, which is $25.00. There is one additional upcoming change that we will be implementing for you prior to April 1. You are currently paying $20.00 for the Denali Exchange Data Feed Fee. We will be changing you to Package 10, which will save you $10.00 on that fee. We will be doing this automatically for you on April 1, so you do not need to do anything. ---------------------- Separate from the above, you have not completed the EUREX Data Feed Agreements. You can fill these out on this page: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_EUREX For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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