Support Board
Date/Time: Thu, 27 Feb 2025 03:15:44 +0000
No data after switching to CQG order routing
View Count: 1233
| [2021-03-29 17:04:57] |
| User311344 - Posts: 142 |
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I switched to CQG order routing, got CQG credentials and I have green connection but receiving no data. I translated symbols to current service. Some errors below. I use Denali and still want to use it. Is there anything I should do? I checked with AMP and they confirmed my account has this enablement "To use Sierra Chart with CQG requires that you have a CQG account which has the following enablement: The Sierra Chart Connection Mode with the SierraChartData private label." Seems like Sierra wants to get data from CQG not Denali. CQG WebAPI | Received symbol resolution report for symbol F.US.EPM21. Search Symbol: F.US.EPM21. Request ID: 936951. Contract ID: 1. | 2021-03-29 18:40:38.996 CQG WebAPI | Requesting market data for F.US.EPM21 | 2021-03-29 18:40:38.996 CQG WebAPI | Brokerage name: AMP. Account Name: ###### | 2021-03-29 18:40:38.996 CQG WebAPI | Sending collateral subscribe request. | 2021-03-29 18:40:38.996 CQG WebAPI | Market data subscription for F.US.EPM21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-29 18:40:39.036 Symbol Error - F.US.EPM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-29 18:40:39.036 Date Time Of Last Edit: 2021-03-29 17:05:48
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| [2021-03-29 18:24:09] |
| John - SC Support - Posts: 38222 |
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Follow the instructions at the following link: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services Let us know if you have any issues after that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-29 18:34:37] |
| User311344 - Posts: 142 |
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Yes I did all according to instructions which are simple and obvious. I have set it up to CQG order routing, sierra feeds enabled, connected ok, but when i open any chart I get that message which looks like sierra is trying to get data from CQG not Denali. So still not getting any data Date Time Of Last Edit: 2021-03-29 18:43:20
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| [2021-03-29 19:26:19] |
| User311344 - Posts: 142 |
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Here are my settings and log
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Private File Private File |
| [2021-03-29 20:44:42] |
| User311344 - Posts: 142 |
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Any chance to sort it you today? Thanks in advance
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| [2021-03-29 21:41:33] |
| John - SC Support - Posts: 38222 |
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Follow these instructions to use the Forced Login, which will ensure that your local Sierra Chart software has the information from our servers for your account setup: Sierra Chart - Software Login Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-29 22:27:34] |
| User311344 - Posts: 142 |
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Unfortunately no change. I have connection with green status bar, but no luck with downloading data. Atached log with forced login and translation to new service again. Seems it still wants to pull data from CQG not Denali: CQG WebAPI | Brokerage name: AMP. Account Name: ###### | 2021-03-30 00:24:44.252 CQG WebAPI | Sending collateral subscribe request. | 2021-03-30 00:24:44.252 CQG WebAPI | Market data subscription for F.US.EPM21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-30 00:24:44.291 Symbol Error - F.US.EPM21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-03-30 00:24:44.291 Although all allowances are in place fwiw: Enabled for: Sierra Chart Historical Data Service. | 2021-03-30 00:24:19.286 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-03-30 00:24:19.286 Enabled for: Delayed Denali Exchange Data Feed. | 2021-03-30 00:24:19.286 Enabled for exchange2: CME | 2021-03-30 00:24:19.286 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-03-30 00:24:19.286 Current selected Data/Trading service: CQG WebAPI | 2021-03-30 00:24:19.286 Custom symbol settings values: enabled | 2021-03-30 00:24:19.286 Date Time Of Last Edit: 2021-03-29 22:32:30
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Private File |
| [2021-03-30 06:19:26] |
| User311344 - Posts: 142 |
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Well it's pretty depressing to still have this problem not sorted out after another 12h. This shouldve been a 15sec setting and I still get no data from Denali. My sierra's trying to pull data from CQG even though AMP says Im Denali and they set only CQG order routing for me. So again Im in the middle of Sierra-AMP pingpong and you were saying you wanted to have all things under your own control. So please finally take one and help me. Thank you I did everything on my side per instructions and you can see my settings on screenshots and my log. == I switched my current selected trading service to SC Data - All services, translated symbols and I get data no problem, obviously data only no trading. But when switched to CQG WEBAPI and translated again it's the same problem - Symbol is unknown, Download Failed, and same story as before. Date Time Of Last Edit: 2021-03-30 06:35:21
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cqg2.jpg| [2021-03-30 07:08:55] |
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We want you to uncheck Use Custom Symbol Settings Values: Global Symbol Settings: Use Custom Symbol Settings Values (Global Settings >> Symbol Settings) And then after that update the Symbol Settings. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Let us know if this resolves the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-30 07:09:24
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| [2021-03-30 09:14:01] |
| User311344 - Posts: 142 |
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Yea it's working! Nasty waiting but love you guys anyway ;-) FWIW I didnt have custom settings checked in Global Settings but I did have it checked only on my ES.F symbol. I guess it was forcing symbol update what did the trick. Thanks again! |
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