Support Board
Date/Time: Tue, 25 Feb 2025 04:42:58 +0000
No Data and Not Connected
View Count: 599
| [2021-03-26 18:23:31] |
| User344276 - Posts: 68 |
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I'm an AMP customer and haven't been able to access data since last night. When I log onto to Sierra Chart I see a message in the log that says "SC Futures Order Routing/Data/Connection error. Trade account not assigned." I made a payment today for Sierra Charts and Delani services thinking this was part of the program but I'm still not connected. How do I access data now? Thanks.
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| [2021-03-26 20:46:40] |
| John - SC Support - Posts: 38150 |
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Refer to the information here; Removal of TT Trading Accounts from Sierra Chart Accounts for AMP Users For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 21:05:05] |
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We would like to know, did you not receive any message from AMP, in regards to the change from TT to CQG?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-29 13:15:08
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| [2021-03-26 21:16:47] |
| User344276 - Posts: 68 |
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I didn't get an email from AMP about the change.
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| [2021-03-29 13:15:17] |
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Ok thank you for letting us know. You should have.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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