Support Board
Date/Time: Mon, 24 Feb 2025 21:40:49 +0000
Data Feed
View Count: 728
| [2021-03-19 01:22:44] |
| flowtra8r - Posts: 10 |
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Not getting real time data. There is also an M after symbol, so confused why the data is not real time.
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| [2021-03-19 13:29:24] |
| John - SC Support - Posts: 38146 |
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You are not setup to get Real-Time data from us. Refer to the information at the following link regarding Real-Time Futures data: Is Historical and Real-time Futures Data Included? Also refer to the following for information on the Real-Time Data Feeds from Sierra Chart: Real-Time Exchange Data Feeds Available From Sierra Chart The [M] after the symbol tells you that the data that you are getting is from Sierra Chart. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-19 14:09:52] |
| flowtra8r - Posts: 10 |
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Ok thanks..all you need is my broker account connection from what I read on this.
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| [2021-03-19 14:56:36] |
| John - SC Support - Posts: 38146 |
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You would need to go through the Setup Instructions for the particular data feed that you need. Refer to the following to get started: Real-Time Exchange Data Feeds Available From Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-19 15:54:14] |
| flowtra8r - Posts: 10 |
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I got the denali data feed and paid the exchange fees already. So what is missing? Please help
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| [2021-03-19 16:35:44] |
| John - SC Support - Posts: 38146 |
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Your account does NOT have the Denali Data Feed active. Do you have a different account that you are using (different from the one that you are posting from)?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-19 16:35:59
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| [2021-03-19 17:28:55] |
| flowtra8r - Posts: 10 |
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I have same account. I see I have the Denali fee
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 denali.png / V - Attached On 2021-03-19 17:27:53 UTC - Size: 130.46 KB - 194 views denali.png / V - Attached On 2021-03-19 17:28:00 UTC - Size: 130.46 KB - 200 views Attachment Deleted. |
| [2021-03-19 17:36:27] |
| John - SC Support - Posts: 38146 |
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You do have it now that you have changed to Package 11. When you were on Package 5, you did not have the data feed. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-19 18:26:45] |
| flowtra8r - Posts: 10 |
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I have account through tradestation and tastyworks. I did not see those on the drop down under data settings. What to do?
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| [2021-03-19 19:21:17] |
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That is a problem. In this case use this solution: Easy Solution to CME Funded Trading Account Requirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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