Support Board
Date/Time: Tue, 25 Feb 2025 13:00:15 +0000
Service Package 11 with Denali Feed and EUREX
View Count: 921
| [2021-03-18 16:34:34] |
| Mustang77 - Posts: 122 |
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So if i understand correctly, Denali feed is obligatory if i want to trade the Eurex? I mean, if i get the SP5, can i get the Eurex from AMP futures ? thats what a friend is doing, he has SP5 and he pays 20€/month directly to AMP futures. The other question i have is, now that i have completed the market data agreements, what do i need to do now ? when i open Sierra Chart i do not see the Denali Feed in the list of data Thanks |
| [2021-03-18 19:26:16] |
| John - SC Support - Posts: 38150 |
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The Denali Exchange Data Feed for the EUREX is not quite obligatory, but it will be soon. Therefore, we recommend just getting the data from us now rather than having to switch later. To get the EUREX data feed, you only other thing you need to do is to activate the EUREX exchange. You can do this from this page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNonCME The only thing you need to do within your Sierra Chart software to ensure that you are getting the Sierra Chart data is ensure that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. You will find the information on this here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 00:53:27] |
| Mustang77 - Posts: 122 |
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To get the EUREX data feed, you only other thing you need to do is to activate the EUREX exchange. You can do this from this page:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNonCME Hi and if i do that today ( 22 march ) it will start from 1 march ? |
| [2021-03-22 02:27:39] |
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You do have to pay the exchange fee in full for the month of March. And then you pay again in full for April. It is 25 USD/month.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-22 14:15:54] |
| Mustang77 - Posts: 122 |
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You do have to pay the exchange fee in full for the month of March. And then you pay again in full for April. It is 25 USD/month.
in this case i will wait for 1 april, not going to pay 1 week of data for the price of 1 month.if i do it on 1 april, when will i have the data available on my account? is it instant ? |
| [2021-03-22 14:45:50] |
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Yes it will be instant.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-07 13:52:59] |
| Mustang77 - Posts: 122 |
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Hi OK, i have paid the $25 for the Eurex and it is active in my account. When i open the Sierra platform, which service do i select ? Thanks |
| [2021-04-07 16:46:17] |
| John - SC Support - Posts: 38150 |
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You need to set your Service to the trading service that you are using. What trading service are you using? If you do not know what trading service you are using, then you would need to ask your Broker that question. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-08 14:11:38] |
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For the Current Selected Service it is fine and recommended to use "SC Data-All Services" for market data only. Although in regards to CME data, refer to: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-09 07:40:08] |
| Mustang77 - Posts: 122 |
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Hello What is the difference between the 2 CME exchanges, number 2 and number 4? see photo attached please One is $10.50 and the other is $3.25 Thanks |
| Attachment Deleted. |
CME.JPG| [2021-04-09 11:50:07] |
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The higher priced one includes market depth data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-04-11 22:41:53] |
| Mustang77 - Posts: 122 |
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Hi The CME data i have gives me delayed data, why is that ? am i not paying for the realtime data ??? The BTC futures chart is delayed and laggy |
| [2021-04-12 01:45:28] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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