Support Board
Date/Time: Mon, 24 Feb 2025 19:30:07 +0000
[Crash Report] Crash when deleting multiple drawings
View Count: 560
| [2021-03-18 09:35:12] |
| User486465 - Posts: 12 |
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Scenario: - I have a chart with about 20+ drawings, mostly OHLC lines. Some are locked, some are not. - I use CTRL+ALT+M to get the Managing Drawings window, check "multiple selections" - I left click on the first drawing then scroll down the list to highlight them all - Click "delete", a window pops up asking me if I want to delete even though some drawings are locked. - I click Yes, the Sierra Chart quits. Not just the chartbook, the entire thing. I am able to reproduce this error. What do you need to diagnose it? EDIT: It crashes the entire program, so I'm not sure that I am able to preserve the message log? Date Time Of Last Edit: 2021-03-18 09:56:48
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| [2021-03-18 11:16:52] |
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Provide us that Chartbook by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile And tell us the chart number of that chart that contains those Chart Drawings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-18 11:17:38
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| [2021-03-18 11:34:40] |
| User486465 - Posts: 12 |
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The problem chart is #4 called "Execution (Error)" Can you confirm that you can replicate the error so I can get rid of the chart on my end? Date Time Of Last Edit: 2021-03-18 12:12:30
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Private File |
| [2021-03-18 13:27:29] |
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Yes we can reproduce and we will get this resolved today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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