Support Board
Date/Time: Mon, 24 Feb 2025 18:40:28 +0000
Error in DOM for Bitmex
View Count: 544
| [2021-03-16 14:37:42] |
| esc! - Posts: 15 |
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since this morning I have an incorrect display in the DOM of Bitmex/XBTUSD: Below the current price level there are still sell entries in the order book (see screenshot). This causes my DOM to be completely messed up (see also screenshot). Could it be that there is something wrong on SC side? I have already tried quite a lot: - Reduced the number of depth levels - doesn't help (see screenshot). - Deleted all data and reloaded - Deleted all .depth files - Deleted .scid - Changed to external server in Symbol Settings - Loaded a backup of the entire installation - again, same effect. |
 Screenshot 2021-03-16 152257.png / V - Attached On 2021-03-16 14:36:52 UTC - Size: 23.69 KB - 194 views Screenshot 2021-03-16 151040.png / V - Attached On 2021-03-16 14:37:01 UTC - Size: 156.89 KB - 179 views Screenshot 2021-03-16 151007.png / V - Attached On 2021-03-16 14:37:09 UTC - Size: 29.99 KB - 187 views |
| [2021-03-16 16:08:06] |
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First thing to do is to update Sierra Chart to the latest version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-16 16:15:52] |
| esc! - Posts: 15 |
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Done - unfortunately no improvement...
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| [2021-03-16 19:07:21] |
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We have reset the connections to BitMex. We would expect this is now resolved.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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