Support Board
Date/Time: Tue, 25 Feb 2025 03:03:35 +0000
Price ladder glitching
View Count: 846
| [2021-03-16 08:38:44] |
| Trac - Posts: 5 |
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I've included a video where you can see the price ladder glitching, any idea how to solve this ?
Date Time Of Last Edit: 2021-03-16 10:08:31
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 sierra_bug - Attached On 2021-03-16 08:35:03 UTC - Size: 2.91 MB - 385 views Attachment Deleted. |
| [2021-03-16 10:46:14] |
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We are not able to view the video. Instead provide an image following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-16 10:58:46] |
| Trac - Posts: 5 |
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http://www.sierrachart.com/image.php?Image=1615892217934.png - Image https://youtu.be/45IUQ42c2Zk - Youtube link |
| [2021-03-16 13:51:21] |
| John - SC Support - Posts: 38150 |
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Follow these instructions to reset the scales and let us know if that resolves the problem: The Chart DOM Scale: Auto Scale the Chart DOM For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-16 16:38:03] |
| Trac - Posts: 5 |
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Didn't solve it unfortunately.
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| [2021-03-16 16:52:02] |
| John - SC Support - Posts: 38150 |
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Do you have any studies on that Trading DOM, and if so, which ones? Our guess is that one of the studies is causing an issue with where it is trying to put data relative to the current price. Try removing the studies, one by one, until you find one that caused the issue. If you do not have any studies on the Trading DOM, then save the Chartbook with the Trading DOM open and get us a copy of the Chartbook by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-16 18:08:03] |
| esc! - Posts: 15 |
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that's exactly the same problem I have raised here: Error in DOM for Bitmex The problem are the ask orders below the current price level. That causes the DOM recentering erraticaly... |
| [2021-03-16 18:26:51] |
| esc! - Posts: 15 |
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What happened? It's fixed!! Ha, great!
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| [2021-03-16 19:10:07] |
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We have reset the connections to BitMex. This is the reason why the problem is gone.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-29 12:29:16] |
| Trac - Posts: 5 |
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The exact same problem is occurring again. Screenshot: http://www.sierrachart.com/image.php?Image=1617020874669.png |
| [2021-03-29 16:50:47] |
| John - SC Support - Posts: 38150 |
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There was another reconnection made to BitMex earlier today. If you are still having an issue, then you need to disconnect and reconnect to the data feed, per these instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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