Support Board
Date/Time: Mon, 24 Feb 2025 19:28:16 +0000
equities data
View Count: 708
| [2021-03-15 16:03:11] |
| User594974 - Posts: 35 |
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Hi, I received a message that I needed to update my address to a physical address instead of the po box. I did this last week. I currently do not have any equites data...can you assist me to fix this issue. Do I need to do anything else? Thank you.
Date Time Of Last Edit: 2021-03-15 16:23:30
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| [2021-03-15 16:42:25] |
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We will check on this. We tried activating the exchange but got this error: Error Activating 'U.S. Equities (NYSE, NASDAQ, AMEX)' on account #1 on the Barchart system. Failed to activate the 'U.S. Equities (NYSE, NASDAQ, AMEX)' exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-03-15 16:42:35
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| [2021-03-15 16:49:21] |
| User594974 - Posts: 35 |
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Some data just came in all of a sudden and then it just quit. Thank you for you continued help to assist me in resolving this issue. |
| [2021-03-15 18:25:06] |
| User594974 - Posts: 35 |
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I still have no equities data. If I deactivate the equities data feed and reactivate it...do you think this will fix the issue? Would I be charged again for the feed even though I just added it? |
| [2021-03-16 02:31:20] |
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Please complete the Market Data Agreement (With US Equities Agreement) agreement here again: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements Sierra Chart Support |
| [2021-03-16 11:24:42] |
| User594974 - Posts: 35 |
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Hi Max, I completed it again. What next?
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| [2021-03-17 19:22:44] |
| John - SC Support - Posts: 38146 |
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Barchart has changed your status to Non-Professional and activated the Non-Professional U.S. Equities for you.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-18 00:33:54] |
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Reviewed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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